3Com Network Card 3CRSHPW796 User Manual

Wireless LAN PC Card  
Wireless LAN PC Card User Guide  
3CRSHPW796  
3CRWE154G72  
3CRWE154A72  
Published October 2003  
DUA0079-6AAA04  
 
Contents  
 
Installing Your Wireless LAN PC Card  
and 3Com Wireless Card Manager  
1
Installation CD  
The Installation CD contains:  
Separate drivers for 3CRSHPW796, 3CRWE154G72, and 3CRWE154A72, for  
Windows XP, 2000, Millennium Edition (Windows Me), and 98 Second Edition (SE).  
3Com Wireless Card Manager  
Warranty Information  
This Wireless LAN PC Card User Guide  
Wireless LAN PC Card Installation Guide  
Adobe Acrobat Reader  
Windows XP, 2000, Me, and 98 SE  
1 With the computer on and Windows running, insert the Installation CD into the  
CD-ROM drive. The auto-start feature starts the installation. If nothing happens  
within five seconds, click Start > Run and type d:\setup.exe(where d: is your  
CD-ROM drive).  
2 Insert your Wireless LAN PC Card as indicated below:  
3 Respond to the prompts as they appear.  
If you are prompted for the drivers, enter d:\where d: is the location of the CD-ROM  
drive where the Installation CD is inserted.  
4 During the installation process, you may receive prompts for the Windows installation  
CD. Insert the CD for your Windows operating system and indicate the correct path.  
Your computer goes through a brief installation process during which it displays  
several windows indicating what is currently installing.  
5 Restart the computer whenever you are prompted.  
5
 
       
1
Installing Your Wireless LAN PC Card and 3Com Wireless Card Manager  
Confirming Device Installation  
1 With your PC Card installed in the computer, double-click the My Computer icon.  
If you are running Windows XP, click Start > Control Panel and go to step 3.  
2 Double-click the Control Panel icon.  
3 Double-click the System icon. The System Properties window appears, detailing your  
system setup.  
4 Click the Device Manager tab. A list of devices appears, arranged by type.  
If you are using Windows XP or 2000, click the Hardware tab and click  
Device Manager.  
5 Double-click Network Adapters. An entry for your 3Com Wireless PC Card appears.  
6 Double-click the entry to display a description of the current status.  
The device status should indicate “This device is working properly.”  
7 Close the windows you have opened until you return to the desktop.  
Installing 3Com Wireless Card Manager  
1 If you restarted your computer after installing the Wireless LAN PC Card and the  
install program did not start automatically, click Start > Run and type d:\setup.exe  
(where d: is your CD-ROM drive).  
2 From the Installation CD, select Install 3Com Wireless Card Manager and follow the  
prompts, removing the Installation CD and restarting your computer whenever you  
are prompted.  
If the 3Com icon was not placed in the system tray when you installed the Wireless LAN  
PC Card, start the 3Com Wireless Card Manager by selecting Start > Programs > 3Com  
Mobile > 3Com Wireless Card Manager.  
Using Wireless Card Manager  
Refer to the 3Com Wireless Card Manager help for detailed information about how to use  
Wireless Card Manager.  
Wireless LAN PC Card LED Indicators  
3CRSHPW796  
3CRWE154G72/3CRWE154A72  
Power/Activity LED  
Activity LED  
Off  
The computer does not recognise the Wireless LAN PC  
Card or the computer is powered off.  
No data transfer.  
On  
The Wireless LAN PC Card has power.  
Data transfer is taking place.  
Link LED  
n/a  
Flashing  
Data transfer is taking place.  
Link LED  
Off  
The PC Card is not associated with a Wireless Network.  
The PC Card is associated with a Wireless Network.  
n/a  
The PC Card is not associated with a Wireless Network.  
The PC Card is associated with a Wireless network.  
The PC Card is scanning for a Wireless network.  
On  
Flashing  
6
 
         
Troubleshooting  
2
Diagnosing Problems  
If you have difficulty using the Wireless LAN PC Card, try the solutions in the following  
table. If you continue to experience difficulty, see the next two sections,“Uninstalling the  
PC Card” and “Uninstalling Wireless Card Manager”  
Problem  
Solutions  
Wireless LAN PC Card Power/Activity  
LED is off (applies to 3CRSHPW796  
only)  
Make sure the PC Card is properly inserted in the slot.  
Card type can be recognized.  
Check “Confirming Device Installation” on page 6.  
Wireless LAN PC Card installs as an  
unknown device  
Remove the unknown device from the Device Manager and repeat the installation procedure.  
Make sure you insert the 3Com CD when the installation calls for it and that you wait for it to  
come up to speed in the drive.  
Installation program does not finish  
or the driver fails to load  
Use the Device Manager to resolve resource conflicts that may exist. Select System from the  
Control Panel, and then click the Device Manager tab.  
Network association is intermittent  
Try reorienting the computer. For best use of the antenna:  
Keep the area around the antenna clear from materials that could block radio transmission,  
such as metal objects, electronic devices, and cordless telephones.  
If the signal is weak, change the position of the computer slightly.  
If necessary, move your computer a few inches to find a better signal.  
Computer operating system does not  
recognize the card  
Make sure the card is properly inserted in the slot and Cardbus support is installed.  
Windows XP, 2000, Me, and 98 SE: Check whether the computer has a Plug-and-Play BIOS.  
No network association exists when  
the computer becomes active again  
after being in sleep mode or after the  
Wireless LAN PC Card is removed and  
reinserted  
Log out and log in again, or restart the computer to restore the connections.  
Uninstalling the PC Card  
Previous installations or interrupted installation attempts sometimes leave problems that  
affect card operation. Possible problems include:  
Wireless LAN PC Card fails to function.  
Operating system does not detect the Wireless LAN PC Card.  
System issues a warning tone at start-up.  
If the installation is unsuccessful, your best course may be to completely uninstall the card  
and repeat the installation procedure.  
CAUTION: Exit any networking applications and remove the Wireless LAN PC Card  
before uninstalling the card.  
7
 
       
2
Troubleshooting  
1 Make sure you have exited any networking applications.  
2 Use the standard operating system procedure to remove the card driver.  
The procedure for Windows XP, 2000, Windows Me, and Windows 98 SE, is  
shown below.  
a If you are using Windows 2000, Me, or 98 SE, click Start > Settings >  
Control Panel.  
If you are using Windows XP, click Start > Control Panel.  
b Double-click the System icon.  
If you are using Windows XP or 2000, click the Hardware tab.  
The System Properties window appears, detailing your system setup.  
c Click Device Manager.  
A list of devices appears, arranged by type.  
d Double-click Network Adapters.  
Select the entry for your Wireless PC Card.  
e If you are using Windows 98 SE and ME select Remove.  
If you are using Windows XP or 2000, from the Action menu, select Uninstall.  
f Click OK.  
g Close the open windows until you return to the desktop.  
3 Remove the adapter.  
4 Restart the computer.  
CAUTION: To avoid damaging the card, do not pull on the antenna. Refer to your  
computer’s documentation for PC Card removal instructions.  
Uninstalling Wireless Card Manager  
Normally, you would not uninstall the Wireless Card Manager software; however, in case a  
problem arises, you may want to uninstall and reinstall it.  
You can uninstall Wireless Card Manager any time following the installation. The uninstall  
removes desktop icons, registry entry files, and files used by the adapter.  
1 If you are using Windows 2000, Me, or 98 SE, click Start > Settings > Control Panel.  
If you are using Windows XP, click Start > Control Panel.  
2 Click Add/Remove Programs.  
3 Select 3Com Wireless Card Manager.  
4 Click Change/Remove.  
5 Click Remove.  
6 When the uninstall is complete, remove the adapter and restart your computer.  
8
 
 
Updating the Wireless LAN PC Card Driver  
Updating the Wireless LAN PC Card Driver  
To update your Wireless LAN PC Card driver software, find your operating system below,  
then follow the procedure.  
Windows XP and 2000  
1 Insert your Wireless LAN PC Card into the PC card slot.  
2 If you are using Windows 2000, select Start > Settings > Control Panel, then double-  
click the System icon.  
If you are using Windows XP, select Start > Control Panel, then double-click the  
System icon.  
3 Select the Hardware tab and click Device Manager.  
4 Double-click Network Adapters.  
5 In Windows 2000, double-click the appropriate entry for your Wireless PC Card,  
select the Driver tab, and click Update Driver.  
In Windows XP, right-click the appropriate entry for your Wireless PC Card and click  
Update Driver.  
6 The Hardware Update Wizard window appears. Locate the update file on your  
computers hard disk if you have downloaded it from the 3Com website or on the  
3Com Installation CD.  
7 In Windows 2000, click Display list of known drivers so that I can choose a specific  
driver and click Next.  
In Windows XP, select Install from a list or specific location (Advanced) and click Next.  
8 In Windows XP, select Don’t search. I will choose the driver to install and click Next.  
9 When you are prompted to select an adapter, click Have Disk… and enter the drive  
letter for the 3Com Installation CD or enter the directory on your hard drive where the  
updated driver is located. Click Continue.  
10 Select Wireless LAN PC Card and click Next. Follow the prompts through the  
remainder of the driver update.  
11 When the installation has completed, click Finish.  
Windows Me and 98 SE  
1 Insert your Wireless LAN PC Card into the PC card slot.  
2 From the Windows Start menu, select Settings, then select Control Panel.  
3 Double-click the System icon, then select Device Manager.  
4 In the Device Manager window, double-click the Network Adapters list.  
5 Select your Wireless PC Card entry and click Properties.  
6 Select Driver and click Update Driver.  
7 The Hardware Update Wizard window appears. Insert the 3Com Installation CD.  
8 In the Update Device Driver Wizard, follow the prompts to install the upgrade.  
9 When you are prompted to select an adapter, click Have Disk… and enter the drive  
letter for the 3Com Installation CD or enter the directory on your hard drive where the  
updated driver is located. Click Continue.  
10 When prompted, click Restart for the changes to take effect.  
9
 
     
2
Troubleshooting  
10  
 
Obtaining Support for your  
Product  
A
Register Your  
To take advantage of warranty and other service benefits, you must first register your  
product at http://eSupport.3com.com/. 3Com eSupport services are based on  
accounts that you create or have authorization to access. First time users must apply  
for a user name and password that provides access to a number of eSupport features  
including Product Registration, Repair Services, and Service Request.  
Product to Gain  
Service Benefits  
Purchase  
Value-Added  
Services  
To enhance response times or extend warranty benefits, contact 3Com or your  
authorized 3Com reseller. Value-added services can include 24x7 telephone technical  
support, software upgrades, onsite assistance or advance hardware replacement.  
Experienced engineers are available to manage your installation with minimal  
disruption to your network. Expert assessment and implementation services are  
offered to fill resource gaps and ensure the success of your networking projects. More  
information on 3Com Extended Warranty and Professional Services is available at  
Contact your authorized 3Com reseller or 3Com for additional product and support  
information.  
Troubleshoot  
Online  
You will find support tools posted on the 3Com web site at http://www.3com.com/  
3Com Knowledgebase helps you troubleshoot 3Com products. This query-based  
interactive tool is located at http://knowledgebase.3com.com and contains  
thousands of technical solutions written by 3Com support engineers.  
Connection Assistant helps you install, configure and troubleshoot 3Com  
desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic  
software is located at:  
you.html  
Access Software  
Downloads  
Software Updates are the bug fix / maintenance releases for the version of software  
initially purchased with the product. In order to access these Software Updates you  
must first register your product on the 3Com web site at  
First time users will need to apply for a user name and password. A link to software  
downloads can be found at http://eSupport.3com.com/, or under the Product  
Support heading at http://www.3com.com/  
Software Upgrades are the software releases that follow the software version  
included with your original product. In order to access upgrades and related  
documentation you must first purchase a service contract from 3Com or your reseller.  
 
       
A
Obtaining Support for your Product  
Contact Us  
3Com offers telephone, e-mail and internet access to technical support and repair  
services. To access these services for your region, use the appropriate telephone  
number, URL or e-mail address from the list below. You will find a current directory of  
support telephone numbers posted on the 3Com web site at  
Telephone Technical To obtain telephone support as part of your warranty and other service benefits, you  
Support and Repair  
must first register your product at http://eSupport.3com.com/  
When you contact 3Com for assistance, please have the following information ready:  
Product model name, part number, and serial number  
A list of system hardware and software, including revision level  
Diagnostic error messages  
Details about recent configuration changes, if applicable  
To send a product directly to 3Com for repair, you must first obtain a return  
authorization number (RMA). Products sent to 3Com, without authorization numbers  
clearly marked on the outside of the package, will be returned to the sender  
unopened, at the senders expense. If your product is registered and under warranty,  
you can obtain an RMA number online at http://eSupport.3com.com/. First time  
users will need to apply for a user name and password.  
Telephone numbers are correct at the time of publication. Find a current directory of  
support telephone numbers posted on the 3Com web site at  
Country  
Telephone Number  
Country  
Telephone Number  
Asia, Pacific Rim Telephone Technical Support and Repair  
Australia  
Hong Kong  
India  
1 800 678 515  
800 933 486  
+61 2 9424 5179 or  
000800 650 1111  
001 803 61009  
00531 616 439 or  
03 5977 7991  
Philippines  
1235 61 266 2602 or  
1800 1 888 9469  
10800 61 00137 or  
021 6350 1590 or  
00800 0638 3266  
800 6161 463  
P.R. of China  
Indonesia  
Japan  
Singapore  
S. Korea  
Taiwan  
080 333 3308  
00801 611 261  
Malaysia  
1800 801 777  
New Zealand  
Pakistan  
0800 446 398  
+61 2 9937 5083  
Thailand  
001 800 611 2000  
You can also obtain support in this region using the following e-mail: [email protected]  
Or request a repair authorization number (RMA) by fax using this number:  
+ 65 543 6348  
12  
 
   
Telephone Technical Support and Repair  
Country  
Telephone Number  
Country  
Telephone Number  
Europe, Middle East, and Africa Telephone Technical Support and Repair  
From anywhere in these  
regions, call:  
+44 (0)1442 435529  
From the following countries, you may use the numbers shown:  
Austria  
Belgium  
Denmark  
Finland  
France  
Germany  
Hungary  
Ireland  
Israel  
01 7956 7124  
070 700 770  
7010 7289  
01080 2783  
0825 809 622  
01805 404 747  
06800 12813  
01407 3387  
1800 945 3794  
199 161346  
Luxembourg  
Netherlands  
Norway  
342 0808128  
0900 777 7737  
815 33 047  
00800 441 1357  
707 200 123  
0800 995 014  
9 021 60455  
07711 14453  
08488 50112  
0870 909 3266  
Poland  
Portugal  
South Africa  
Spain  
Sweden  
Switzerland  
U.K.  
Italy  
You can also obtain support in this region using the following URL:  
Latin America Telephone Technical Support and Repair  
Antigua  
Argentina  
Aruba  
Bahamas  
Barbados  
Belize  
Bermuda  
Bonaire  
Brazil  
Cayman  
Chile  
Colombia  
Costa Rica  
Curacao  
Ecuador  
Dominican Republic  
1 800 988 2112  
0 810 444 3COM  
1 800 998 2112  
1 800 998 2112  
1 800 998 2112  
52 5 201 0010  
1 800 998 2112  
1 800 998 2112  
0800 13 3COM  
Guatemala  
Haiti  
Honduras  
Jamaica  
Martinique  
Mexico  
Nicaragua  
Panama  
Paraguay  
Peru  
Puerto Rico  
Salvador  
Trinidad and Tobago  
Uruguay  
Venezuela  
Virgin Islands  
AT&T +800 998 2112  
57 1 657 0888  
AT&T +800 998 2112  
1 800 998 2112  
571 657 0888  
01 800 849CARE  
AT&T +800 998 2112  
AT&T +800 998 2112  
54 11 4894 1888  
AT&T +800 998 2112  
1 800 998 2112  
AT&T +800 998 2112  
1 800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
57 1 657 0888  
1 800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
1 800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
You can also obtain support in this region using the following:  
Spanish speakers, enter the URL:  
Portuguese speakers, enter the URL:  
English speakers in Latin America should send e-mail to:  
US and Canada Telephone Technical Support and Repair  
1 800 876 3266  
13  
 
A
Obtaining Support for your Product  
14  
 
Regulatory  
Compliance Information  
NOTE: This product contains encryption. It is unlawful to export out of the U.S. without obtaining a U.S.  
Export License.  
FCC Part 15 Notice (Applicable to use within the USA)  
CAUTION: FCC Radio-Frequency Exposure Notice  
This device generates and radiates radio-frequency energy. In order to comply with FCC radio-frequency  
radiation exposure compliance requirements, a separation distance of at least 2.5 cm (1.0 inch) must be  
maintained between the antenna of the device and all persons.  
This product does not contain any user serviceable components. Any unauthorized product changes or  
modifications will invalidate 3Com’s warranty and all applicable regulatory certifications and approvals.  
The OfficeConnect Wireless 11g PC Card (3CRWE154G72) has been tested to the FCC exposure requirements  
(Specific Absorbtion Rate).  
Unintentional Radiator  
WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device as  
applicable, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses and can radiate radio  
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to radio or television reception, which  
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference  
by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:  
1
This device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
2 The user may find the following booklet prepared by the Federal Communications Commission helpful:The  
Interference Handbook  
This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No. 004-  
000-00345-4.  
15  
 
     
Regulatory Compliance Information  
Manufacturer’s Declaration of Conformity  
3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA 01752-3064, USA  
Declares that the Product:  
Date: January 31, 2002  
Brand Name: 3Com Corporation  
Model Number: 3CRSHPW796  
Equipment Type: 802.11b Wireless PC Card  
Complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:  
1 this device may not cause harmful interference, and  
2 this device must accept any interference received, including interference that may cause undesired  
operation.  
3Com Corporation  
3CRSHPW796  
Tested To Comply  
With FCC Standards  
FOR HOME OR OFFICE USE  
Declares that the Product:  
Date: April 30, 2003  
Brand Name: 3Com Corporation  
Model Number: 3CRWE154G72  
Equipment Type: 802.11g Wireless PC Card  
Complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:  
1 this device may not cause harmful interference, and  
2 this device must accept any interference received, including interference that may cause undesired  
operation  
3Com Corporation  
3CRWE154G72  
Tested To Comply  
With FCC Standards  
FOR HOME OR OFFICE USE  
Declares that the Product:  
Date: September 30, 2003  
Brand Name: 3Com Corporation  
Model Number: 3CRWE154A72  
Equipment Type: 802.11a/b/g Wireless PC Card  
Complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:  
1 this device may not cause harmful interference, and  
2 this device must accept any interference received, including interference that may cause undesired  
operation  
3Com Corporation  
3CRWE154A72  
Tested To Comply  
With FCC Standards  
FOR HOME OR OFFICE USE  
16  
 
 
Industry Canada Notice (Applicable for use within Canada)  
Industry Canada Notice (Applicable for use within Canada)  
This device complies with Canadian RSS-210.  
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away  
from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is  
subject to licensing.  
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not  
emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable  
Avis de conformité à la réglementation d’Industrie Canada  
Cet appareil est conform à la norme CNR-210 du Canada.  
Pour empêcher que cet appareil cause du brouillage au service faisant l’objet d’une licence, cet appareil doit être  
utilisé à l’intérieur seulement et devrait êtra placé loin des fenêtres afin de fournir un écran de blindage maximal.  
L’installateur du présent matériel radio doit s’assurer que l’antenne est située ou pointée de manière à ce que  
cette derniére n’émette pas de champs radioélectriques supérieurs aux limites spécifiées par Santé Canada pour  
le grand public; condulter le Code de sécurité 6, disponible sur le site Web de Santé Canada, à l’adresse  
Industry Canada (IC) Emissions Compliance Statement  
This Class B digital apparatus complies with Canadian ICES-003.  
Avis de conformité à la réglementation d’Industrie Canada  
Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.  
Safety Notice  
This device has been tested and certified according to the following safety standards and is intended for use only  
in Information Technology Equipment which has been tested to these or other equivalent standards:  
UL Standard 60950 (3rd Edition)/ CSA C22.2 No. 60950  
IEC 60950  
EN 60950  
17  
 
         
Regulatory Compliance Information  
European Community CE Notice  
Marking by the symbol  
indicates compliance with the essential requirements of Directive 73/23/EC and the essential requirements of  
articles 3.1(b), 3.2 and 3.3 of Directive 1999/5/EC. Such marking is indicative that this equipment meets or  
exceeds the following technical standards:  
EN 300 328-2 — Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband Transmission  
systems; data transmission equipment operating in the 2,4GHz ISM band and using spread spectrum  
modulation techniques  
ETN 301 489-17: V.1.1.1 (09-2000) — Electromagnetic compatibility and Radio spectrum Matters (ERM);  
ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 17: Specific  
conditions for Wideband data and HIPERLAN equipment  
EN 60950 — Safety of information technology equipment, including electrical business equipment.  
Due to frequency restrictions, it is necessary to select your country before using this radio device. Refer to  
your 3Com Wireless LAN Manager online help for details.  
3Com Wireless LAN PC Card User Guide  
3CRSHPW796, 3CRWE154G72 and 3CRWE154A72  
Published October 2003  
18  
 
 

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