3Com Telephone 900 0464 01 AA User Manual

VCX Connect  
Installation and  
Configuration Guide  
VCXConnect IP Telephony Solution  
System Release 7.1  
Part Number 900-0464-01 AA  
Published July 2007  
 
Supported File Systems 51  
Requirements 52  
SAMPLE CONFIGURATION SCRIPTS  
Solve Problems Online 75  
Purchase Extended Warranty and Professional Services 76  
Access Software Downloads 76  
Contact Us 76  
Telephone Technical Support and Repair 77  
 
 
VCX CONNECT  
INSTALLATION AND  
CONFIGURATION  
1
The VCX Connect product is a member of the VCX IP Telephony Solutions  
and is designed to accommodate up to 250 telephone users. Other VCX  
IP Telephony products support larger number of users and offer additional  
features that are not present in the VCX Connect product.  
these topics:  
Differences Between VCX Connect and Enterprise VCX  
Chapter 2 – Installation  
Installing a Primary and Secondary Pair of VCX Connect Servers  
Installing a Single (Primary) VCX Connect Server  
Installing an Add-On Secondary VCX Connect Server  
IP Messaging Configuration  
Additional Configuration Steps  
Resource Files  
About VCX Administrator Web Passwords  
Appendix A – Software Upgrades  
 
 
8
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION  
Appendix B – USB Devices  
Appendix C – Sample Configuration Scripts  
Documentation  
Resources  
This document refers to several other documents which provide more  
detailed instructions on specific procedures. To access these documents,  
open a browser and navigate to:  
These documents are included in the table:  
VCX Administration Guide – Describes the configuration processes  
that a System Administrator uses to set up a VCX system.  
VCX Installation Guide – Describes the steps involved in installing  
single site and multisite VCX systems.  
VCX Maintenance Guide – Describes procedures such as database  
backup and restoration that a System Administrator uses during  
day-to-day operation of a VCX system.  
VCX IP Messaging Module Operations and System Administration  
Guide – Describes the configuration processes that a System  
Administrator uses to set up the IP Messaging services on a VCX  
system.  
VCX IP Messaging Module User Guide — 3Com Native Interface –  
Describes how to use the voicemail system.  
VCX Telephone Guides (Basic, Business, and Manager telephones) –  
Describes the features that are available to telephone users on a VCX  
system.  
V6000 and V6100 Gateway Installation Guide – Describes the steps  
involved in installing a V6000 or V6100 Media Gateway.  
V6000 and V6100 Gateway User Guide – Describes the installation  
steps and the configuration of a V6000 or V6100 Media Gateway.  
V7111 Analog Gateway Installation Guide – Describes the steps  
involved in installing a V71111 Analog Media Gateways (either an  
FXO gateway, which connects to the Public Telephone System, or an  
FXS gateway which connects to analog telephones or fax machines).  
V7111 VoIP Gateway User Guide – Describes the installation steps and  
the configuration of the V7111 Analog Media Gateways (either FXO  
or FXS).  
 
   
Differences Between VCX Connect and Enterprise VCX  
9
V7122 Digital Gateway Installation Guide – Describes the steps  
involved in installing and configuring the V7122 Digital (T1) Media  
Gateway.  
Hardware Refer to the hardware documentation for the VCX Connect 100 and VCX  
Documentation Connect 200 servers for dimensions, weight, and other physical  
parameters.  
VCX Connect 100 Server  
The hardware documentation for the VCX Connect 100 server is located  
at this URL:  
Look in the table section titled “Gateway Documentation” and then look  
for these two documents:  
V6000 and V6100 Digital Gateway Installation Guide  
V6000 and V6100 Digital Gateway User Guide  
VCX Connect 200 Server  
The hardware documentation for the VCX Connect 200 server is located  
in the shipping box with the server.  
Differences  
This section describes specific VCX Connect product capabilities.  
Consider the information in this section when reviewing information in  
the VCX 7.1 guides because those guides apply to the enterprise VCX  
product.  
Between VCX  
Connect and  
Enterprise VCX  
Telephone and Calling Features  
Global Directory — Lists telephones at the local VCX Connect site  
Directed Call Pickup — Enables a telephone to be answered by  
other phones at the VCX Connect site  
Remote Call Forward — Enables the Call Forward Universal  
feature on a phone to be controlled from other phones at the VCX  
Connect site  
Silent Monitor and Barge In — Enables a VCX Connect user to  
silently listen in on, and optionally barge in to, an existing  
conversation of another user at the VCX Connect site  
 
             
10  
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION  
Camp On — Enables a “camping-on” telephone at the VCX  
Connect site to be called back by the VCX Connect system when a  
camped-on telephone at the VCX Connect site is available  
Bridged Station Appearances — Enables a primary telephone at  
the VCX Connect site to be mapped to up to 4 secondary phones  
at the VCX Connect site  
Attendant Serial Calling — Enables an outside caller to make a  
single call to a user at a VCX Connect site, and, without  
disconnecting, sequentially connect to several other users within  
the site via a series of call transfers  
Group Call Pickup — Enables a group of users within a VCX  
Connect site to be defined such that any ringing call to a member  
of the group may be answered by dialing the group pickup  
extension  
Hunt Groups — Enables telephones at the VCX Connect site to be  
assigned to 3 different types of Hunt Groups  
System Speed Dials — Enables a System Administrator to define  
speed dial numbers for a given VCX Connect site that are available  
to all users at that site  
Call Routing  
Calls may be routed via WAN connections to other VCX Connect sites  
after proper configuration of routing data at each site  
Call Records  
Call records data are consolidated at each VCX Connect site. The CDR  
software at each VCX Connect site collects call records data for that  
site.  
Configurations  
All VCX Connect servers support both IP Telephony and IP Messaging.  
At each VCX Connect site, either a single server, or a redundant pair  
of VCX Connect servers may be deployed.  
Supported Gateways  
VCX V7111  
VCX V7122  
VCX V6100  
 
Preconfigured Parameters  
11  
Text-To-Speech Email Reader — Supported with enterprise VCX  
only  
Global Voicemail Integration — Supported with enterprise VCX  
only  
Preconfigured  
Parameters  
VCX Connect servers have these parameters preconfigured at the factory  
for simpler installation and configuration:  
Sample Telephone Extensions — 1000, 1001, 1002, 1003  
Sample User Names — Sample Receptionist, Sample User1, Sample  
User2, Sample User3  
Telephone Profiles — Executive, Fax-Modem, No-Longdistance,  
No-Longdistand-No-Voicemail, No-Voicemail, Standard  
Routes to IP Messaging — Voicemail and Music on Hold extensions  
Sample System Speed Dial — 918005551212  
Sample Paging Group — SamplePageGroup  
3Com recommends that you do not modify these samples. Instead, keep  
them for reference and create new items based on the samples.  
the new IP addresses. For instructions on how to change the network  
parameters of a VCX Connect server, see the appropriate section in the  
next chapter:  
Installing a Primary and Secondary Pair of VCX Connect Servers  
Installing a Single (Primary) VCX Connect Server  
Installing an Add-On Secondary VCX Connect Server  
Hardware Platforms The VCX Connect product provides IP Telephony and IP Messaging  
services and is offered on these hardware platforms:  
VCX Connect 100 Server  
VCX Connect 200 Server  
VCX Connect 100 The VCX Connect 100 server runs the VCX Linux Operating System and  
Server provides IP Telephony and IP Messaging services. The base configuration  
 
         
12  
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION  
includes 4 FXO ports for connection to the public telephone network and  
4 FXS ports for connection to analog telephones and fax machines.  
To provide connection to the public telephone network, it can contain:  
FXO analog gateway modules (4 ports are standard)  
One or two Digital (T1) gateway modules (optional)  
Both FXO and digital gateway modules can be configured in the same  
VCX Connect 100 Server.  
Analog and digital gateway modules are contained within the VCX  
Connect 100 Server chassis.  
The VCX Connect 100 server is recommended for up to 100 telephone  
users.  
VCX Connect 200 The VCX Connect 200 server runs the VCX Linux Operating System and  
Server provides IP Telephony and IP Messaging services.  
It works with external FXO analog gateways or digital (T1) gateways that  
provide connections to the public telephone network.  
Additionally, external analog FXS gateways provide connection to analog  
devices such as analog telephones and fax machines.  
The VCX Connect 200 server is recommended for up to 250 telephone  
users.  
The 3Com V7111 analog gateways and the 3Com V7122 digital  
gateways that work with the VCX Connect 200 server are purchased  
separately and are available in several configurations, depending on the  
number and type of connections needed. In addition, the 3Com V6100  
(in gateway only mode) is supported for analog or digital connections to  
the public telephone network.  
Supported The supported configurations of the VCX Connect product are:  
Configurations  
A primary and secondary pair of servers (either two VCX Connect 100  
servers or two VCX Connect 200 servers).  
A single primary server (either a VCX Connect 100 server or a VCX  
Connect 200 server).  
 
       
Configuration Overview  
13  
CAUTION: Mixtures of server types are not supported.  
The single primary server configuration can be updated later to include a  
secondary server. The server being added must be the same as the  
original (primary) server. For example, you cannot add a VCX Connect  
200 server as a secondary server to a VCX Connect 100 primary server.  
Configuration  
Overview  
All VCX Connect servers arrive from the factory configured with default IP  
addresses. To adapt the servers to your environment, you must:  
Reconfigure the network attributes of the servers  
Modify some of the default configuration parameters of the servers  
Install license key files to support more than the 25 telephone users  
and 25 voice mailboxes provided by the factory default license.  
Gathering Many parameters are preconfigured on VCX Connect servers in order  
Configuration make installation and configuration easier. Some of these parameters  
Information must be modified in order to accommodate the servers to your network.  
When you run the vcx-config-networkor the vcx-reconfigurescript  
to modify the network and other parameters of the servers, you will need  
the information in Table 1:  
Table 1 Server Parameters  
Parameter  
Default Value  
New Value  
IP Address  
Primary Server: 192.168.1.190  
Secondary Server: 192.168.1.192  
You must choose IP addresses that are compatible with the  
network segment on which you plan to install the servers.  
Network Mask 255.255.255.0  
Modify this mask if the network segement on which you  
plan to install the servers requires a different mask.  
NOTE: Configuration of the parameters in Table 1 are described in Chapter 2, “VCX™ Connect Server Installation”.  
Table 2 Media Gateway Parameters  
Parameter  
Default Value  
Changes  
IP Addresses of Media  
Gateways in a VCX  
Connect 100 Server  
Primary VCX Connect 100 Server Gateway:  
192.168.1.200  
You must choose IP addresses that are  
compatible with the network segment  
on which you plan to install the VCX  
Connect servers.  
Secondary VCX Connect 100 Server Gateway:  
192.168.1.202  
 
           
14  
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION  
Table 2 Media Gateway Parameters  
Parameter Default Value  
Changes  
IP Addresses of External 10.10.10.10  
Media Gateways  
200 servers)  
You must choose IP addresses that are  
compatible with the network segment  
on which you plan to install the VCX  
Connect servers.  
Network Mask  
255.255.255.0  
Modify this mask if the network  
segement on which you plan to install  
the servers requires a different mask.  
NOTE: Configuration of the parameters in Table 2 are described in the documentation for the media gateways. See  
“Documentation Resources” earlier in this chapter.  
Accessing a To reconfigure the network attributes, you must access each VCX  
VCX Connect Server Connect server and run the vcx-reconfigure-networkscript. Access the  
VCX Connect server using one of these connection methods:  
Locally  
Use a null modem cable to connect a PC to the serial port on the  
server and use a terminal emulator program such as HyperTerminal to  
connect to the server through the PCs serial port. See Table 3 on  
page 15 for configuration parameters for terminal emulation  
programs.  
The serial cable for the VCX Connect 100 server comes with the  
server. One end connects to the serial port (marked 1010) on the  
connection module on the front panel of the server. The other end  
connects to the serial port on the PC.  
The null modem cable for the VCX Connect 200 server must have  
these characteristics:  
DB9 female connector on each end  
Sufficient length to reach from the serial port on the PC to the  
serial port on the VCX Connect 200 server  
Remotely  
To perform the initial network reconfiguration, connect the VCX Connect  
server and a PC to a hub or switch as described in detail later in this  
document and use one of these connection methods:  
Use a terminal emulation program such as PuTTY or Tera Term Pro  
(with SSHv2 support) to connect to the server over the network.  
 
   
Obtaining a License  
15  
Alternatively, use the ssh (secure shell) UNIX/Linux command to  
connect to the server. This command is available on most UNIX- or  
Linux-based systems. If you are using a Microsoft Windows PC you  
can install the Cygwin tools. Cygwin provides a Linux-like environment  
for Microsoft Windows.  
For information on how to download and install the Cygwin tools on your  
The PuTTY, Tera Term Pro, and ssh connection methods can also be used  
to perform any reconfiguration after the network configuration has been  
performed on the servers and they are connected to the network.  
Table 3 Terminal Emulation Program Parameters  
VCX Connect 100 Server  
VT100 emulation mode  
115, 200 Baud  
8 data bits  
VCX Connect 200 Server  
VT100 emulation mode  
9,600 Baud  
8 data bits  
1 stop bit  
1 stop bit  
No parity  
No Parity  
No flow control  
No flow control  
Obtaining a License VCX Connect 100 and VCX Connect 200 servers come from the factory  
with pre-installed licenses that support:  
25 telephones  
25 voice mailboxes  
To support additional telephones or voice mailboxes, you must purchase  
additional telephone and/or voice mailbox licenses. The instructions on  
how to obtain additional licenses can be found in the VCX Installation  
Guide. Refer to the License Key topic in Chapter 1.  
CAUTION: License keys are installed on both the primary and secondary  
servers. If you have installed a primary server only and later you want to  
add a secondary server, the secondary server license capacity must match  
the parameters of the primary server license key (the same number of  
telephones, voice mailboxes, and so on). If the license key on the  
secondary server does not match and the primary becomes unavailable  
for any reason, system operation switches to the secondary server but the  
 
     
16  
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION  
secondary server may not be able to support all telephones and voice  
mailboxes.  
Example: The primary server has a license for 25 additional telephones  
(50 total) and 25 additional voice mailboxes (50 total). The secondary  
server has only the default licenses and can support only 25 telephones  
users and voice mailboxes. On failover, only 25 telephone users can make  
telephone calls and access their voice mailboxes. However, the additional  
25 telephones can make emergency calls.  
 
VCX CONNECT SERVER  
INSTALLATION  
2
configurations:  
Primary/Secondary Server Pair – See “Installing a Primary and  
Secondary Pair of VCX Connect Servers” on page 17.  
Primary Server Only – See “Installing a Single (Primary) VCX  
Connect Server” on page 23.  
Secondary Server – See “Installing an Add-On Secondary VCX  
Connect Server” on page 27.  
Installing a Primary  
and Secondary Pair  
of VCX Connect  
Servers  
A VCX Connect system can include both a primary and a secondary  
server in order to support continued operation if the primary server  
becomes unavailable. The IP Telephony and IP Messaging services fail over  
to use the secondary server until the primary server is restored to  
operation. To install a primary and secondary pair of VCX Connect  
Overview of the The installation of the primary and secondary VCX Connect servers  
Installation Process involves these major steps:  
Moving the VCX Connect Servers and Media Gateways on page 21  
Installing License Keys on page 22  
Setting Up Database Replication on page 22  
System Configuration on page 22  
 
             
18  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
CAUTION: You must configure the primary VCX Connect server first and  
then the secondary server. During the configuration, the secondary server  
obtains some of its information from the primary server. If the primary  
server is not configured and in operation, the secondary server  
configuration will fail.  
Preparation  
VCX Connect servers can be preconfigured and later taken to the end  
customer site, or they can be configured at the customer site. In either  
case, the configuration work is done first and the servers are then moved  
to their final location and connected to the network.  
1 Unpack the primary server and connect it to a power source.  
2 Unpack the secondary server and connect it to a power source.  
3 If you are using a VCX Connect 200 server, unpack any gateways and  
connect them to a power source.  
Configuring Networking Parameters  
1 Connect the eth0 interface of each VCX Connect server to a hub or  
switch that is not connected to any network.  
CAUTION: VCX Connect 200 servers have two Ethernet interfaces. The  
VCX software on a VCX Connect server uses only the eth0 interface. You  
must use eth0 for normal server operation.  
The eth0 adapter on a VCX Connect 100 server is accessed through the  
RJ45 connector located on the rear panel of the server.  
The eth0 adapter on a VCX Connect 200 server is accessed through one  
of the two RJ45 connectors located beside each other on the rear panel  
of the server. These connectors are labeled 1 and 2. As you face the rear  
of the server, the eth0 connector is the one labeled 1, on the left.  
If you prefer, you can use a cross-over Ethernet cable to directly connect  
the PC to the VCX Connect server. See “Accessing a VCX Connect Server”  
on page 14.  
2 Connect a PC to the same hub or switch and:  
a Set the IP address of the PC to 192.168.1.180.  
b Set the subnet mask to 255.255.255.0  
You do not need to configure a default gateway IP address.  
 
       
Installing a Primary and Secondary Pair of VCX Connect Servers  
3 Start the primary and secondary servers and wait for approximately 5  
minutes for the boot process to be completed.  
4 Using one of the connection methods outlined in “Accessing a  
VCX Connect Server” on page 14, access the primary server and log in to  
the root account.  
Primary Server Default IP Address: 192.168.1.190  
Default Password (root account): pvadmin  
CAUTION: 3Com strongly recommends that, for security reasons,  
customers change the default passwords on these VCX accounts:  
app  
cworks  
oracle  
root  
tomcat  
vcx  
Instructions on how to change these account passwords are found later  
in this section. See “Changing Default Passwords” on page 22.  
5 On the primary VCX Connect server, run the vcx-config-network  
-wizardscript (see “Networking Sample Script” on page 55) and change  
these network parameters to correspond to the network location in  
which you intend to install the server:  
IP address  
Subnet mask  
Default gateway address  
Primary, secondary, and tertiary DNS server IP addresses  
DNS search path  
Primary, secondary, and tertiary NTP (time) server IP addresses  
Time zone and geographic location information  
After you finish, the script may display an error message indicating that  
the Network Time Protocol (NTP) server(s) could not be reached. You can  
safely ignore this message. The VCX Connect server is not yet connected  
to the network and therefore cannot contact the NTP server(s).  
 
 
20  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
6 Shut down the primary server and disconnect all cabling. To shut down  
the server, log in to the root account and enter this command:  
shutdown now  
7 Connect to the secondary VCX Connect server.  
8 On the secondary VCX Connect server, log in to the root account and  
change the network parameters by running the vcx-config-network -  
wizardcommand so that the parameters conform to the network  
location in which you intend to install the server. Change the parameters  
that are described in step 5 of this procedure.  
Secondary Server Default IP Address: 192.168.1.192  
Default Password (root account): pvadmin  
Configuring the Media Gateways  
For a VCX Connect 100 server, the media gateways are located within the  
same chassis as the VCX Connect server. Use this default IP address to  
access the media gateways in the VCX Connect servers:  
Primary VCX Connect 100 Server Gateways: 192.168.1.200  
Secondary VCX Connect 100 Server Gateways: 192.168.1.202  
1 Connect the media gateway Ethernet port to the same hub or switch to  
which the PC is connected. On a VCX Connect 100 server, the Ethernet  
port for the media gateways is the RJ45 connector located on the front  
panel of the server.  
CAUTION: Verify that the PC and the media gateway are not connected  
to any network segment.  
If you prefer, you can use a cross-over Ethernet cable to directly connect  
the PC to the media gateway Ethernet port.  
2 Verify that the PC still has these network parameter:  
IP Address: 192.168.1.180.  
Subnet mask to 255.255.255.0  
3 On the PC, open a browser and enter the media gateway IP address in  
the address text box.  
4 Reconfigure the network parameters of the media gateway to conform  
to the network segment on which it will reside.  
 
     
21  
Refer to the instructions in the appropriate media gateway manual for  
the media gateways that are included in your configuration. See  
“Documentation Resources” on page 8 to identify the correct manual.  
For a VCX Connect 200 server, the media gateways are separate units  
and have this default IP address: 10.10.10.10  
1 Connect the media gateway Ethernet port to the same hub or switch to  
which the PC is connected.  
CAUTION: Verify that the PC and the media gateway are not connected  
to any network segment.  
If you prefer, you can use a cross-over Ethernet cable to directly connect  
the PC to the media gateway.  
2 Reconfigure the PC with these network parameters:  
Set the IP address of the PC to 10.10.10.20.  
Set the subnet mask to 255.255.255.0  
You do not need to configure a default gateway IP address.  
3 On the PC, open a browser and enter the media gateway IP address in  
4 Reconfigure the network parameters of the media gateway to conform  
to the network segment on which it will reside.  
Refer to the instructions in the appropriate media gateway manual for  
the media gateways that are included in your configuration. See  
“Documentation Resources” on page 8 to identify the correct manual.  
5 Repeat steps 1 through 4 for any additional media gateways in your VCX  
Connect system.  
Moving the VCX Connect Servers and Media Gateways  
1 Shut down the secondary server and disconnect all cabling. To shut down  
the server, log in to the root account and enter this command:  
shutdown now  
2 If you are using a VCX Connect 200 server, shut down the separate media  
gateways by removing the power cord from the chassis, move the media  
gateways to their final location, and reconnect them to power and to the  
network segment on which they will operate.  
 
   
22  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
3 Move both primary and secondary VCX Connect servers to their final  
location and reconnect them to power and to the network segment on  
which they will operate.  
4 Start the primary and secondary VCX Connect servers and wait for  
approximately 5 minutes for the boot processes to be completed.  
Installing License Keys  
VCX Connect 100 and VCX Connect 200 servers come from the factory  
with pre-installed licenses to support:  
25 telephone users  
25 voice mailboxes  
If you obtained additional licenses, install the license keys on the primary  
and secondary VCX Connect servers. The primary and secondary licenses  
must match in terms of the number of telephone users and the number  
of voice mailboxes.  
For instructions on how to obtain and install license keys, see:  
VCX Installation Guide > Pre-Installation Guidelines > License Keys  
Changing Default Passwords  
To change the default passwords for the app, cworks, oracle, root,  
tomcat, and vcx accounts, log in to each server and run the  
vcx-reconfigure script. Accept the default answers for all prompts that are  
not related to passwords, and, when prompted for the account  
passwords, change the default values.  
Setting Up Database Replication  
Set up database replication between the primary and secondary servers.  
For instructions, see:  
VCX Maintenance Guide > Manually Configuring Multi-Master  
Replication > Manually Configuring Replication for an IP  
System Configuration  
Your VCX Connect system is now configured to communicate in an IP  
network. The next steps are described in these sections:  
“IP Telephony Configuration” on page 40  
“IP Messaging Configuration” on page 42  
“Additional Configuration Steps” on page 43  
 
               
Installing a Single (Primary) VCX Connect Server  
23  
Installing a Single  
(Primary) VCX  
Connect Server  
This section describes how to install and configure a single (primary) VCX  
Connect server.  
A primary VCX Connect server provides all of the features that a  
Overview of the The installation of a single (primary) VCX Connect server involves these  
Installation Process major steps:  
Moving the VCX Connect Server and Media Gateways on page 26  
Installing a License Key on page 26  
Changing Default Passwords on page 26  
System Configuration on page 26  
Preparation  
VCX Connect servers can be preconfigured and later taken to the end  
customer site, or they can be configured at the customer site. In either  
case, the configuration work is done first and the servers are then moved  
to their final location and connected to the network.  
1 Unpack the primary server and connect it to a power source.  
2 If you are using a VCX Connect 200 server, unpack any gateways and  
connect them to a power source.  
Configuring Network Parameters  
1 Connect the eth0 Ethernet interface of the primary VCX Connect server  
to a hub or switch that is not connected to any network.  
CAUTION: Some VCX Connect servers have two Ethernet interfaces. The  
VCX software on a VCX Connect server uses only the eth0 interface. You  
can connect to either the eth0 or the eth1 interface in order to configure  
the server but you must use eth0 for normal server operation.  
If you prefer, you can use a cross-over Ethernet cable to directly connect  
the PC to the VCX Connect server.  
 
               
24  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
2 Connect a PC to the same hub and:  
a Set the IP address of the PC to 192.168.1.180.  
You do not need to configure a default gateway IP address.  
3 Start the primary VCX Connect server and wait for approximately 5  
minutes for the boot process to be completed.  
4 Using one of the connection methods outlined in “Accessing a  
VCX Connect Server” on page 14, access the primary server and log in to  
the root account.  
Primary Server IP Address: 192.168.1.190  
Default Password (root account): pvadmin  
CAUTION: 3Com strongly recommends that, for security reasons,  
customers change the default passwords on these VCX accounts:  
app  
cworks  
oracle  
root  
tomcat  
vcx  
Instructions on how to change these account passwords are found later  
in this section. See “Changing Default Passwords” on page 26.  
5 Run the vcx-config-network -wizard command and change the IP  
address, subnet mask, and default gateway address of the primary VCX  
Connect server to correspond to the network location in which you  
intend to install the server.  
Configuring the Media Gateways  
For a VCX Connect 100 server, the media gateways are located within the  
same chassis as the VCX Connect server. Use this default IP address to  
access the media gateways in the VCX Connect servers:  
Primary VCX Connect 100 Server Gateways: 192.168.1.200  
 
   
Installing a Single (Primary) VCX Connect Server  
25  
1 Connect the media gateway Ethernet port to the same hub or switch to  
which the PC is connected.  
CAUTION: Verify that the PC and the media gateway are not connected  
to any network segment.  
If you prefer, you can use a cross-over Ethernet cable to directly connect  
the PC to the media gateway Ethernet port.  
2 Verify that the PC still has these network parameter:  
IP Address: 192.168.1.180.  
Subnet mask to 255.255.255.0  
3 On the PC, open a browser and enter the media gateway IP address in  
4 Reconfigure the network parameters of the media gateway to conform  
to the network segment on which it will reside.  
Refer to the instructions in the appropriate media gateway manual for  
the media gateways that are included in your configuration. See  
“Documentation Resources” on page 8 to identify the correct manual.  
For a VCX Connect 200 server, the media gateways are separate units  
and have this default IP address: 10.10.10.10  
1 Connect the media gateway Ethernet port to the same hub or switch to  
which the PC is connected.  
CAUTION: Verify that the PC and the media gateway are not connected  
to any network segment.  
If you prefer, you can use a cross-over Ethernet cable to directly connect  
the PC to the media gateway Ethernet port.  
2 Reconfigure the PC with these network parameters:  
Set the IP address of the PC to 10.10.10.20.  
Set the subnet mask to 255.255.255.0  
3 Reconfigure the network parameters of the media gateways to conform  
to the network segment on which they will reside.  
Refer to the instructions in the appropriate media gateway manual for  
the media gateways that are included in your configuration. See  
“Documentation Resources” on page 8 to identify the correct manual.  
 
26  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
Moving the VCX Connect Server and Media Gateways  
1 Shut down the primary server and disconnect all cabling.  
2 If you are using a VCX Connect 200 server, shut down the separate media  
gateways by removing the power cord from the chassis, move the media  
gateways to their final location, and reconnect them to power and to the  
network segment on which they will operate.  
3 Move the primary server to its final location and reconnect it to power  
and to the network segment on which they will operate.  
4 Start the primary server and wait for approximately 5 minutes for the  
boot process to be completed.  
Installing a License Key  
VCX Connect 100 and VCX Connect 200 servers come from the factory  
with pre-installed licenses to support:  
25 telephone users  
25 voice mailboxes  
If you obtained additional licenses, install the license key on the primary  
server. For instructions on how to obtain a license key, see:  
VCX Installation Guide > Pre-Installation Guidelines > License Keys  
Changing Default Passwords  
To change the default passwords for the app, cworks, oracle, root,  
tomcat, and vcx accounts, log in to the server and run the vcx-reconfigure  
script. Accept the default answers for all prompts that are not related to  
passwords, and, when prompted for the account passwords, change the  
System Configuration  
Your VCX Connect system is now configured to communicate in an IP  
network. The next steps are described in these sections:  
“IP Telephony Configuration” on page 40  
“IP Messaging Configuration” on page 42  
“Additional Configuration Steps” on page 43  
 
               
Installing an Add-On Secondary VCX Connect Server  
27  
Installing an  
This section describes how to install a secondary VCX Connect server as a  
backup to a primary VCX Connect server already in operation. The  
Add-On Secondary  
VCX Connect Server secondary server provides a fail-over point in the event that the primary  
server becomes unavailable for any reason.  
CAUTION: Installing a secondary server requires reconfiguration of the  
primary server. During the reconfiguration process, the primary server is  
unavailable and service to telephone users is interrupted. 3Com  
recommends that customers reconfigure the primary server at a time  
Overview of the The installation of the secondary VCX Connect server involves these  
Installation Process major steps:  
Preparation  
Restoring the Database on the Secondary Server  
Configuring Mirroring for IP Messaging  
Backing Up IP Messaging Data  
Copying the IP Messaging Backup Files to the Secondary Server  
Restarting the Servers  
CAUTION: You must reconfigure the primary VCX Connect server before  
you configure the the secondary server in order to update the primary  
server with information about the secondary server. Later, when you  
install and configure the secondary server, it obtains some of its  
information from the primary server. If the primary server has not been  
 
       
28  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
reconfigured and/or is not in operation, the secondary server  
configuration will fail.  
In a primary/secondary configuration, license keys are installed on both  
servers. When adding a secondary server to an existing primary server,  
the license key for the secondary server must correspond to the license  
key on the primary server in terms of the number of telephone users and  
the number of voice mailboxes. If you are using the default license key on  
the primary, the secondary server default key will match. If you have  
purchased and installed additional licenses on the primary server, you  
must purchase and install matching licenses on the secondary server.  
Preparation  
1 Reconfigure the primary VCX Connect server for operation in a  
primary/secondary configuration.  
a Using one of the connection methods outlined in “Accessing a  
VCX Connect Server” on page 14, access the primary server and log  
in to the root account.  
b Run the vcx-reconfigure script.  
Typically, you do not need to change any of the network parameters of  
the primary server. If you want to add or change such items as a DNS or  
NTP server, you can answer yes to the network configuration prompt and  
then supply the new information.  
c Enter or change these parameters:  
IP address of the secondary VCX Connect server  
Hostname of the peer IP Messaging system (enter vcxsec)  
When the vcx-reconfigure script has been completed, the primary VCX  
Connect server is rebooted. The server is then ready to communicate with  
the secondary VCX Connect server. When the secondary server has been  
completely configured, the two servers operate as a primary/secondary  
pair.  
2 Log out of the primary VCX Connect server.  
3 Unpack the secondary server and connect it to a power source.  
 
   
Installing an Add-On Secondary VCX Connect Server  
29  
Configuring Networking Parameters  
1 Connect the eth0 interface of the secondary server to a hub or switch  
that is not connected any network.  
CAUTION: Some VCX Connect servers have two Ethernet interfaces. The  
VCX software on a VCX Connect server uses only the eth0 interface. You  
can connect to either the eth0 or the eth1 interface in order to configure  
the server but you must use eth0 for normal server operation.  
If you prefer, you can use a cross-over Ethernet cable to directly connect  
the PC to the VCX Connect server.  
2 Connect a PC to the same hub and:  
a Set the IP address of the PC to 192.168.1.180.  
You do not need to configure a default gateway IP address.  
3 Start the secondary server and wait for approximately 5 minutes for the  
boot process to be completed.  
4 Using one of the connection methods outlined in “Accessing a  
VCX Connect Server” on page 14, access the secondary server and log in  
to the root account.  
Secondary Server IP Address: 192.168.1.192  
Default Password (root account): pvadmin  
CAUTION: The default password for the root account is pvadmin. 3Com  
strongly recommends that, for security reasons, customers change the  
default passwords on these VCX accounts:  
app  
cworks  
oracle  
root  
tomcat  
vcx  
Later in these instructions, you will have the opportunity to change these  
passwords. See “Changing Default Passwords” on page 30.  
5 Run the vcx-config-network -wizard command and change the IP  
address, subnet mask, and default gateway address of the secondary  
 
   
30  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
server to correspond to the network location in which you intend to  
install the server.  
6 Shut down the secondary server and disconnect all cabling.  
7 Move the secondary server to its final location and reconnect it to power  
and to the network segment on which they will operate.  
8 Start the secondary server and wait for approximately 5 minutes for the  
boot process to be completed.  
Installing a License Key  
VCX Connect 100 and VCX Connect 200 servers come from the factory  
with pre-installed licenses to support:  
25 telephone users  
25 voice mailboxes  
If you have fewer that 25 telephones and 25 voice mailboxes on your  
primary VCX Connect server, the default license key on the secondary  
server will match the primary and you need not obtain an additional  
license key.  
If you obtained and installed additional licenses on the primary VCX  
Connect server, you must obtain and install an additional license key on  
the secondary VCX Connect server. The license key must:  
Correspond to the machineid of the secondary server  
Match the license key on the primary server, in terms of the number of  
telephone users and voice mailboxes.  
For instructions on how to obtain a license key, see:  
VCX Installation Guide > Pre-Installation Guidelines > License Keys  
Changing Default Passwords  
To change the default passwords for the app, cworks, oracle, root,  
tomcat, and vcx accounts, log in to the root account on the server and  
run the vcx-reconfigurescript. Accept the default answers for all  
prompts that are not related to passwords, and, when prompted for the  
account passwords, change the default values.  
Configuring the Media Gateways  
For a VCX Connect 100 server, the media gateways are located within the  
same chassis as the VCX Connect server. Use this default IP address to  
access the media gateways in the VCX Connect servers:  
 
             
Installing an Add-On Secondary VCX Connect Server  
31  
Primary VCX Connect 100 Server Gateways: 192.168.1.200  
Secondary VCX Connect 100 Server Gateways: 192.168.1.202  
1 Connect the media gateway Ethernet port to the same hub or switch to  
which the PC is connected.  
CAUTION: Verify that the PC and the media gateway are not connected  
to any network segment.  
If you prefer, you can use a cross-over Ethernet cable to directly connect  
the PC to the media gateway Ethernet port.  
2 Verify that the PC still has these network parameter:  
IP Address: 192.168.1.180.  
Subnet mask to 255.255.255.0  
3 On the PC, open a browser and enter the media gateway IP address in  
4 Reconfigure the network parameters of the media gateway to conform  
to the network segment on which it will reside.  
Refer to the instructions in the appropriate media gateway manual for  
the media gateways that are included in your configuration. See  
“Documentation Resources” on page 8 to identify the correct manual.  
5 Repeat steps 1 through 4 for any additional gateways that require  
reconfiguration.  
When you are adding a secondary VCX Connect 200 server, the media  
gateways are typically already in place because they were installed and  
configured when the primary VCX Connect server was installed. If you  
purchased additional media gateways with the secondary VCX Connect  
server, follow the instructions in this section. Otherwise, skip to  
“Reconfiguring the Secondary Server” on page 32.  
For a VCX Connect 200 server, the media gateways are separate units  
and have this default IP address: 10.10.10.10  
1 Connect the media gateway Ethernet port to the same hub or switch to  
which the PC is connected.  
CAUTION: Verify that the PC and the media gateway are not connected  
to any network segment.  
If you prefer, you can use a cross-over Ethernet cable to directly connect  
the PC to the VCX Connect server.  
 
32  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
2 Reconfigure the PC with these network parameters:  
Set the IP address of the PC to 10.10.10.20.  
Set the subnet mask to 255.255.255.0  
You do not need to configure a default gateway IP address.  
3 On the PC, open a browser and enter the media gateway IP address in  
4 Reconfigure the network parameters of the media gateway to conform  
to the network segment on which it will reside.  
Refer to the instructions in the appropriate media gateway manual for  
the media gateways that are included in your configuration. See  
“Documentation Resources” on page 8 to identify the correct manual.  
5 Repeat steps 1 through 4 for any additional gateways that require  
reconfiguration.  
Reconfiguring the Secondary Server  
Reconfigure the secondary server so that it will operate in conjunction  
with the primary server.  
1 Access the secondary VCX Connect server using the ssh command.  
Sample command: ssh root@<secondary server IP address>  
2 Run the vcx-reconfigurescript, and answer the questions that the  
script poses. Your answers are used to update the secondary server  
configuration so that it will know about and work with the primary  
server.  
3 Accept the default answer (no) to the network configuration prompt.  
4 In the VCX Services section of the vcx-reconfigurescript, the answers  
that you provide to questions such as site description and site name must  
match the answers you gave when you configured the primary VCX  
Connect server. The answers you provide to other prompts must be  
unique to the secondary VCX Connect server. See “Reconfiguration  
Sample Script” on page 60. The comments within the sample script  
provide guidance on how to answer the prompts.  
When the vcx-reconfigure script has been completed, the secondary VCX  
Connect server is rebooted. The server is then ready to communicate with  
the primary VCX Connect server.  
 
   
Installing an Add-On Secondary VCX Connect Server  
33  
Duplicating the VCX Database on the Secondary Server  
Before you can set up database replication between the primary and  
secondary VCX Connect servers, you must:  
Back up the database on the primary VCX Connect server  
Copy the database backup file to the secondary server  
Restore the database backup file on secondary server.  
Backing up the Database on the Primary Server  
1 On the primary server, log in to the tomcat account.  
2 Enter the following commands to change the directory and stop Tomcat:  
cd /opt/3com/VCX/scripts/rc3.d  
./S70tomcat stop  
3 Log in to the cworks account and enter these commands to stop the  
database service:  
cd /opt/3com/VCX/scripts/rc3.d  
./S20vcxdata stop  
4 Enter the following commands to start the database backup utility:  
cd /opt/3com/VCX/vcxdata/bin  
./backupVcxdata  
5 The utility prompts you to verify that Tomcat and the VCX Authentication  
and Directory server services are stopped. Enter y to confirm the services  
are stopped.  
6 When prompted for the site ID, enter the site description that you  
configured for the VCX Connect servers. The script creates a backup file  
containing the VCX database. By default the file is located here:  
/opt/3com/VCX/vcxdata/db/export/  
7 Log in to the tomcat account and enter the following commands:  
cd /opt/3com/VCX/scripts/rc3.d  
./S70tomcat start  
8 Log in to the cworks account and enter the following commands:  
cd /opt/3com/VCX/scripts/rc3.d  
./S20vcxdata start  
 
       
34  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
Copying the Database Backup File to the Secondary Server  
1 While still logged in to the cworks account on the primary VCX Connect  
server, navigate to the directory that contains the database backup files.  
cd /opt/3com/VCX/vcxdata/db/export/  
2 Identify the backup file that you just created. Backup file names have this  
format:  
vcxdata<site ID>backup.<version of vcxdata>.tgz  
3 Use this command to copy the database backup file from the primary  
VCX Connect server to the secondary server:  
scp vcxdata<site ID>backup.*.tgz cworks@<IP address of the  
secondary VCX Connect server>:/opt/3com/VCX/vcxdata/db/import  
4 When prompted for the cworks password, enter it, and the file is copied  
to the secondary server.  
Restoring the Database on the Secondary Server  
On the secondary VCX Connect server:  
1 Log in to the tomcat account.  
2 Enter the following commands to change the directory and stop Tomcat:  
cd /opt/3com/VCX/scripts/rc3.d  
./S70tomcat stop  
3 Log in to the cworks account and enter these commands to stop the  
database service:  
cd /opt/3com/VCX/scripts/rc3.d  
./S20vcxdata stop  
On the secondary VCX Connect server:  
1 Log in to the cworks account and enter these commands:  
cd /opt/3com/VCX/vcxdata/bin  
./restoreVcxdata  
2 The script prompts you to confirm that the tomcat and vcxdata processes  
have been stopped. Enter y to confirm.  
3 When prompted for the site ID, enter the site description that you  
configured on both the primary and secondary VCX Connect servers.  
The database backup file is used to populate the database on the  
secondary VCX Connect server.  
 
       
Installing an Add-On Secondary VCX Connect Server  
35  
On the primary VCX Connect server:  
1 Log in to the cworks account and enter this command:  
cd /opt/3com/VCX/vcxdata/bin  
./setupReplication  
2 When prompted for the site ID, enter the site description that you  
configured on both the primary and secondary VCX Connect servers.  
3 When prompted for the number of master sites, enter 1.  
4 When prompted for the IP address of the Master Definition site, enter the  
IP address of the primary VCX Connect server.  
5 When prompted for the IP address of the Master site, enter the IP address  
of the secondary VCX Connect server.  
Allow approximately 30 minutes for the database replication between the  
primay and secondary servers to be completed. This time may be longer,  
depending on how much data is in the database.  
6 To verify that the replication process has been completed, remain logged  
in to the cworks account, stay in the /opt/3com/VCX/vcxdata/bin directory  
and enter this command:  
./checkReplication  
The output from this command varies depending on how close the  
replication process is to being completed. When you see a message  
indicating that the status is NORMAL, the replication process has been  
completed.  
Configuring Mirroring for IP Messaging  
When you add a secondary VCX Connect server after the primary server  
has been in operation for some time, you must:  
Back up the IP Messaging data on the primary server  
Copy the backed up data to the secondary server  
Restart the primary server and then the secondary server  
Backing Up IP Messaging Data  
Before you back up the IP Messaging data, the primary server must be in  
an idle state (no call or messaging traffic). This means that the backup  
process must be done during non-business hours.  
CAUTION: Do not shut down the IP Messaging service. The service must  
be running or you cannot back up the IP Messaging data.  
 
       
36  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
To back up the IP Messaging data:  
1 Log in to the app account on the primary server.  
2 Enter these commands:  
cd /usr/app/gen  
./backupums  
This command creates a new directory here:  
/opt/3comdata/umsdata/backup/<DATE>/  
<DATE> is the current date in the format YYYYMMDDHHMMSS.  
Example: If you run the backupums command on June 27, 2007, and  
the command is completed in at 9:35:22 a.m., this directory is created:  
/opt/3comdata/umsdata/backup/20070627093522  
In this directory, the backupums command places these files:  
doc.tgz  
speak.vox.tgz  
msgm0.tgz  
msgm1.tgz  
msgm2.tgz  
msgm3.tgz  
msgm4.tgz  
msgm5.tgz  
msgm6.tgz  
msgm7.tgz  
msgm8.tgz  
msgm9.tgz  
pg.tgz  
table.tgz  
vmcdr.tgz  
vmlog.tgz  
 
Installing an Add-On Secondary VCX Connect Server  
37  
Copying the IP Messaging Backup Files to the Secondary Server  
To copy backup files to the secondary VCX Connect server:  
1 Log in to the app account on the primary VCX Connect server.  
2 Enter these commands:  
cd /opt/3comdata/umsdata/  
scp -r <DATE> app@<IP address>:/opt/3comdata/umsdata/  
Where:  
<DATE> represents the name of the directory that was created by the  
backupums command.  
<IP address> represents the IP address of the secondary VCX Connect  
server.  
Restarting the Servers  
1 Reboot the primary server.  
2 After the primary server reboot process has been completed, reboot the  
secondary server and wait for approximately 5 minutes for the boot  
process to be completed.  
 
       
38  
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION  
 
CONFIGURING IP TELEPHONY  
3
Some parameters of the VCX Connect product are preconfigured at the  
factory. This section describes:  
Modifications that you must perform to tailor the preconfigured  
Configuring Telephones on page 45  
Additional Adminstrative Tasks on page 45  
About VCX Administrator Web Passwords on page 46  
About the IP Messaging Provisioning Password on page 47  
CAUTION: This document refers to detailed instructions found in the  
“VCX 7.1 Administration Guide.” The VCX Connect product does not  
include all of the VCX features that are described in that guide. For a list  
of differences, see “Differences Between VCX Connect and Enterprise  
VCX” on page 9.  
 
 
40  
CHAPTER 3: CONFIGURING IP TELEPHONY  
IP Telephony  
Configuration  
Table 4 provides an overview of the steps involved in configuring the VCX  
Connect product, including the location in the VCX Administration Guide  
where detailed instructions can be found.  
Table 4 VCX Basic Configuration Steps  
Related Section in the  
VCX Administration Guide  
(Revision AJ)  
Step  
Purpose  
1 Access the VCX  
Enables configuration of your VCX Connect Accessing a VCX Site through the  
Administrator Provisioning  
application through a web  
browser (Internet Explorer 6.0  
or higher, or Firefox 2.0 or  
higher).  
server.  
Central Manager  
Page 29  
2 Create dial string routing  
A pattern defines the sequence of digits a  
user dials to call another site, and the  
sequence of digits dialed to reach an IP  
Messaging voicemail server or Music On Hold  
(MOH) server.  
Configuring Patterns  
Page 260  
patterns.  
3 Define end points.  
An end point is a device to which a call may Managing End Points  
be sent. End points include the VCX Call  
Page 291  
Processors (primary and secondary) that  
process local (network) calls, gateways that  
process out-of-network calls, and IP  
Messaging servers that manage voice  
mailboxes.  
4 Add routes.  
A route includes one or more end points.  
Route Plan Configuration  
Requirements  
Page 271  
Managing Routes  
Page 297  
5 Add route plans.  
A route plan associates a route with a dial  
string pattern.  
Managing Route Plans  
Page 304  
Note: You can create a dial string pattern,  
define end points, add routes, and create a  
Using the Route Plan Wizard  
route plan by running the Route Plan Wizard. Page 308  
6 Set up number translations.  
Allows calls to be routed based on source and Configuring Number Translation  
destination number patterns.  
Page 263  
Configuring Patterns (DIRECTORY)  
Page 290  
 
     
IP Telephony Configuration  
41  
Table 4 VCX Basic Configuration Steps (continued)  
Related Section in the  
VCX Administration Guide  
(Revision AJ)  
Step  
Purpose  
7 Examine the default Type Of A TOS determines the features available on a Configuring Type of Service  
Service (TOS) configurations VCX telephone (for example, call forwarding)  
supplied with VCX software. and the default button mapping available on  
Page 73  
VCX Business and Manager’s telephones. If  
the supplied TOS configurations do not meet  
your needs, you can modify the existing  
configurations or create new ones.  
8 Examine the default Class Of A COS determines what phone numbers a  
Service (COS) configurations user is allowed to either call or receive. If the  
supplied with VCX software. supplied COS configurations do not meet  
your needs, you can modify the existing  
Configuring Class of Service  
Page 65  
configurations or create new ones.  
9 Examine the default dial  
plans supplied with VCX  
software.  
Each dial plan includes a set of dial rules. The Configuring Dial Plans  
dial rules determine the length and allowed  
digits a user can dial to make a call. If the  
Page 254  
supplied dial plans and dial rules do not meet Configuring Dial Rules  
your needs, you can modify the existing plans  
and rules or create new ones  
Page 258  
10 Configure emergency  
Emergency services are used to determine the Configuring Emergency Services  
services.  
location of a caller who has dialed the  
Page 129  
emergency number.  
11 Create one or more phone  
A phone profile includes a set of attributes  
(for example, a dial plan, a Class of Service, as  
well as voicemail and Music on Hold access  
numbers) that are common to all phones that  
use the profile.  
Managing Phone Profiles  
Page 83  
profiles.  
12 Add Telephone Extensions  
13 Add users.  
Configuring a telephone extension includes  
specifying the extension number, password,  
and phone profile.  
Managing Phone Extensions  
Page 95  
Each user configuration includes address  
information, phone settings (the language  
and font size used on the phone LCD), and  
data the user needs to access the VCX User  
web interface.  
Configuring User Profiles  
Page 56  
Note: These instructions are for  
adding individual users. To add a  
number of users at one time, see  
“Adding Users” later in this  
document.  
14 Assign a phone to each user. Phone assignment involves specifying which Managing Phone Extensions  
telephone extension is to be used by each  
telephone user.  
Page 95  
15 Configure each telephone  
through its Local User  
Interface (LUI).  
Programs the phone with an extension and  
specifies the IP addresses of the primary and  
secondary Call Processors.  
3Com Telephone Configuration  
Page 144  
 
42  
CHAPTER 3: CONFIGURING IP TELEPHONY  
IP Messaging  
Configuration  
To configure voice mailboxes, the simplest method is to:  
Create a telephone profile.  
Select the Create Mailbox option in that profile.  
When you create a user manually, select the profile.  
If you use the Data Import method to create users, include the name of  
the telephone profile as one of the parameters on each line of the  
imported file. See “Adding Users” on page 43.  
To add configure other IP Messaging parameters, use the IP Messaging  
Administration web browser interface.  
1 Open a browser window and navigate to the IP address of the primary  
VCX Connect server.  
3 Enter the administrative login ID and password.  
CAUTION: The default login ID is sockroot and the default password is  
secret. For security reasons, 3Com strongly recommends that customers  
change the default password for this account. See “About the IP  
Messaging Provisioning Password” on page 47 for instructions on how to  
change the default password for the IP Messaging Web Provisioning  
interface.  
4 Configure the parameters described in table 3. Detailed instructions on  
how to configure these parameters are found in the IP Messaging  
Operations and System Administration Guide.  
Table 5 IP Messaging Basic Configuration Steps  
Related Section in the  
IP Messaging Operations and  
System Administration Guide  
Step  
Purpose  
Create and Configure Prompts  
To customize the greetings that callers hear Converting a Voice File  
when they call certain extensions, you can  
Page 222  
record your own prompts and configure the  
system to play them.  
If you use a CODEC other than the system  
default, you must convert the recorded  
prompts into the appropriate file format and  
place the converted prompt files in the  
appropriate directory.  
 
     
Additional Configuration Steps  
43  
Table 5 IP Messaging Basic Configuration Steps (continued)  
Related Section in the  
IP Messaging Operations and  
System Administration Guide  
Step  
Purpose  
Reconfigure the IP Messaging  
The default routes are based on the default IP Configuring an IP Messaging  
route information for Music on addresses of the primary and secondary VCX Voicemail Access Number  
Hold and Voicemail  
addresses, you must reconfigure the routes  
Page 218  
Configuring Music on Hold  
Page 220  
Additional  
The steps in Table 4 on page 40 are required to set up a VCX Connect  
Configuration Steps system with basic services. There are many other configuration options  
described in the VCX guides. For example, you can also enable the  
following features on your VCX Connect system:  
Adding Users The simplest way to create multiple users (with associated telephone  
information) on the VCX Connect system is to create a file containing the  
user data and then import that file.  
To import user data:  
1 Open a browser and access the IP address of your VCX Connect server.  
2 In the window that appears, click Central Management Console.  
and besgroup.  
For security purposes, 3Com strongly recommends that you change the  
default password for all accounts on each VCX Connect server. For  
information on how to change the default password for the admin  
account, see “About VCX Administrator Web Passwords” later in this  
document.  
4 In the window that appears, click Site Data menu item, located in the  
upper left menu on the screen.  
5 In the window that appears, click the Browse button and browse to the  
location of the file that contains the user data.  
Sample files are provided on each VCX Connect server. See “Resource  
Files”, later in this section.  
 
       
44  
CHAPTER 3: CONFIGURING IP TELEPHONY  
File Formats  
3Com suggests that users create a Microsoft Excel spreadsheet  
containing the user information. Alternative file formats include  
comma-separated value files and tab-delimited value files. Both of these  
can be created by exporting data from the Microsoft Excel spreadsheet.  
CAUTION: You cannot import data from an Excel Spreadsheet if the  
spreadsheet contains any Excel formulas. If you have used formulas to  
generate any of your data (for example, extension numbers), you must:  
Remove all formulas from the spreadsheet  
OR  
Export the spreadsheet to a comma-separated value file or a  
tab-delimited file.  
In a Microsoft Excel spreadsheet, each user is defined by a separate row in  
the spreadsheet. Each row contains several columns, some of which are  
required and some of which are optional. To leave a user parameter  
undefined, leave the corresponding cell in the table blank.  
Resource Files  
The VCX Connect server includes the following sample files in the  
/opt/3com/downloadsdirectory.  
The Import Data tool in the VCX Central Manager interface loads any of  
the following files and creates VCX telephone extensions and associated  
user data based on the content of the files.  
VCX-Connect-Sample-import-file.xls – This file contains user data  
within a Micrsoft Excel spreadsheet file.  
VCX-Connect-Sample-import-file.csv – This file contains user data,  
separated by commas.  
VCX-Connect-Sample-import-MAC.xls – This Excel file contains a  
subset of the user data (user name, telephone extension, telephone  
MAC address, and MAC lock indicator). Importing this file updates the  
specified users and ties one telephone (per line in the file) to a user by  
specifying the MAC address of the telephone. A user can have more  
than one telephone tied to their name.  
VCX-Connect-Sample-import-MAC.csv – This comma separated  
value file contains a subset of the user data (user name, telephone  
extension, telephone MAC address, and MAC lock indicator).  
 
       
Configuring Telephones  
45  
Importing this file updates the specified users and ties one telephone  
(per line in the file) to a user by specifying the MAC address of the  
telephone. A user can have more than one telephone tied to their  
name.  
The sample files for the Convergence Client (soft telephone) are:  
Additionally, two configuration files are provided for the Convergence  
Client, a software emulator of a telephone. These files contain the  
configuration parameters that govern the operation of the Convergence  
Client. The configuration file names are:  
convergence-client-configuration-template-group.xml – This file  
contains sample configuration parameters that can be applied to a  
convergence-client-configuration-template.xml – This file  
contains sample configuration parameters that can be applied to a  
To purchase the Convergence Client software, open a browser and  
navigate to the web site of iQ NetSolutions, Inc.:  
Configuring  
Telephones  
Refer to the VCX Telephone Guides for information about how to install  
and configure individual telephones.  
Additional  
Refer to the VCX Administration Guide for information about how to  
Adminstrative Tasks configure these features:  
VCX Model 3105 Attendant Console (Page 81)  
Call forwarding, silent monitoring, hunt groups, call park extensions,  
call bridging, and system speed dial numbers (Chapters 5 through 8,  
pages 143 through 252)  
The Call Reports PC-based application to view Call Detail Records  
(CDRs) collected by the VCX Accounting service (page 335)  
Refer to the VCX Maintenance Guide for information about how to  
perform these tasks:  
Accounting and Call Records services configuration (Page 27)  
VCX Server management (Page 45)  
 
       
46  
CHAPTER 3: CONFIGURING IP TELEPHONY  
Database maintenance, including database backup and restore and  
configuration backup and restore (Page 69)  
Bulk user creation through the command line interface (Page 149)  
VCX software upgrade and downgrade procedures (Page 215)  
About VCX  
Administrator Web  
Passwords  
Access to the VCX Administrator Provisioning application through a web  
browser requires logging in. Each of the four access levels (also known as  
roles) has a username and default password as shown in Table 6.  
Table 6 Usernames and Default Passwords  
Username  
admin  
dir  
Password  
besgroup  
besgroup  
besgroup  
besgroup  
user  
manager  
3Com Corporation strongly recommends, for security reasons, that the  
default passwords be changed. To modify the default passwords, log in to  
the root account on the server and enter the following commands:  
cd /opt/3com/VCX/tomcat/scripts  
./admincfg  
This script generates the following prompts:  
This script will change the admin user information.  
Enter the password for dir:  
Enter the password for manager:  
Enter the password for user:  
Enter the password for admin:  
Do you want to apply your changes [Y/N]: Y  
Changes have been applied  
For your changes to take effect, you must restart tomcat.  
Do you want to restart tomcat now [Y/N]: Y  
Restarting tomcat  
At the password prompt for each access role (dir, manager, user, and  
admin) enter a new password and press Enter. To retain the existing  
(default) password, just press Enter.  
 
       
About the IP Messaging Provisioning Password  
47  
When prompted to apply the changes and restart Tomcat, you must enter  
Y (uppercase Y). Any other entry (for example, lower case y or “yes”) will  
cancel the changes.  
About the IP  
Messaging  
Provisioning  
Password  
To change the default password for IP Messaging Provisioning interface,  
you must use the AppMon interface to the IP Messaging. To access the  
Appmon interface, you must use the secure shell (ssh) command and you  
must have support for the X Windows System (also referred to as X  
Windows or X).  
On a UNIX or Linux computer, the X Windows System is often available by  
default. On a Windows PC, you can install the Cygwin/X software,  
For instructions on how to install the Cygwin/X software on a PC, see  
“Installing Cygwin/X” in the “IP Messaging Module Operations and  
System Administration Guide.”  
The instructions in this section assume that you have installed the  
Cygwin/X software on a PC and have launched a bash shell window.  
To access the AppMon interface:  
1 In a bash shell window, enter this commands:  
ssh -Y -l app <ip address of IP Messaging server>  
The -Y switch enables trusted X11 forwarding. Trusted X11 forwardings  
are not subject to the X11 SECURITY extension controls. The -l switch  
specifies the login ID (app, in this case).  
2 When you are prompted for the password, enter nice, or, if you have  
already changed the default password for the app account, enter the  
new password instead.  
A message appears:  
Warning: No xauth data; using fake authentication data for  
X11 forwarding.  
You can safely ignore this message.  
3 Enter this command:  
vmlogin  
4 The System Admin window launches.  
 
 
48  
CHAPTER 3: CONFIGURING IP TELEPHONY  
To modify the default password for the IP Messaging Web interface:  
1 In the System Admin window, type root in the Login text box and press  
the Enter or Return key.  
2 In the Password text box, type the default password (secret) and press the  
Enter or Return key.  
As you type, nothing appears in the Password text box.  
3 In the Main Menu window that appears, double click Administrator  
Profile.  
4 In the Administrator Profile window that appears, type root in the Login  
ID text box and press the Enter or Return key.  
The default password (secret) appears in the Password text box.  
5 Modify the default password and click the Exit button in the lower right  
area of the screen.  
6 Click Exit again to close the System Admin window.  
7 In the bash shell window:  
a Type exit to disconnect from the VCX server.  
b Type exit again to close the bash shell window.  
 
UPGRADING VCX SOFTWARE  
A
Upgrading VCX  
Software  
To upgrade the VCX software on a VCX Connect 100 or VCX Connect  
200 server, follow the instructions located in Appendix B of the VCX  
Maintenance Manual.  
CAUTION: VCX servers other than VCX Connect servers cannot be  
upgraded to run VCX Connect software. VCX Connect software upgrades  
can be done only from one version of VCX Connect to a more recent  
version of VCX Connect.  
CAUTION: If you are connecting to the VCX Connect server using the ssh  
(secure shell) utility, you will lose your connection to the server when the  
server reboots. Typically, you will be able to reconnect to the server before  
the upgrade to the new VCX software release has been completed (the  
additional time required is a few minutes). Do not perform any function  
on the server until the upgrade has been completed.  
To verify that the VCX Connect server upgrade has been completed, enter  
this command:  
vcx-showversion  
The output from this command is the current version of VCX Linux.  
Repeat this command as necessary until you see the new version.  
 
     
50  
APPENDIX A: UPGRADING VCX SOFTWARE  
 
USB DEVICES  
B
Using USB Storage  
Devices  
The VCX Connect product supports the use of most USB 1.1 and 2.0  
flash memory and disk devices. After they have been recognized by the  
VCX system, you can transfer files such as database backups and license  
key files to and from these devices. Both VCX Connect servers have USB  
connectors.  
CAUTION: There is no guarantee that any particular USB storage device  
will work with the VCX Connect product. There are so many  
manufacturers and models that comprehensive testing was impossible.  
Supported File The VCX Connect system supports several file system formats to enable  
Systems file transfer to and from Windows, Linux, and Mac computers.  
FAT32 (Windows)  
Linux ext2/ext3 filesystems  
VFAT (also known as the "Windows 95" filesystem)  
DOS FAT  
CAUTION: The "NTFS" filesystem is not supported.  
CAUTION: Do not use a USB hub to connect more than one USB storage  
device. The VCX Connect product supports a single USB storage device.  
 
       
52  
APPENDIX B: USB DEVICES  
Requirements Before you attempt to connect any USB device, the device must:  
Contain a single partition only, and  
Have been previously formatted with one of the file systems  
mentioned in “Supported File Systems”.  
Most USB 1.1 and 2.0 storage devices meet these requirements.  
Connecting USB To connect a USB storage device to a VCX Connect system, follow these  
Devices instructions:  
1 Plug the USB storage device into a USB port.  
2 Log in to root account on the VCX Connect server, and enter this  
command:  
cd /mnt  
3 Wait for approximately 10 seconds and then enter this command:  
ls  
4 Look for the presence of this device in the list:  
usbdisk  
5 Mount the USB storage device using this command:  
mount /mnt/usbdisk  
CAUTION: After you you have mounted the USB storage device, do not  
disconnect it without first unmounting it. If you fail to unmount the USB  
The VCX Linux operating system is not informed that the device is no  
longer available.  
Data may be lost because files are not gracefully closed.  
See “Disconnecting USB Devices” next, for instructions.  
Disconnecting USB Before you disconnect a USB storage device from a VCX Connect system,  
Devices you must unmount it.  
1 Log in to the root account on the VCX Connect server and enter this  
command:  
umount /mnt/usbdisk  
2 Remove the storage device from the USB port.  
 
           
Using USB Storage Devices  
53  
The usbdisk directory may not be removed for a few seconds.  
Troubleshooting If your attempt to mount the USB device fails, you can take these  
additional steps:  
1 Try a different USB device.  
2 Look in the /var/log/messagesfile to determine whether the VCX  
Connect system saw the USB device and, if so, what it used for a device  
name.  
USB devices are treated as virtual SCSI devices so look for recent events in  
the messages file that contain device names that begin with the letters sd  
(for example sda, sdb, or sdc, depending on how many other SCSI  
devices are currently on your system).  
3 If you find a new device called sdb1, for example, you can then log in to  
the root account and enter these commands to manually mount the  
device:  
mkdir /mnt/mydisk  
mount /dev/sdb1 /mnt/mydisk  
 
   
54  
APPENDIX B: USB DEVICES  
 
SAMPLE CONFIGURATION SCRIPTS  
C
Sample  
Configuration  
Scripts  
The sample scripts in this section provide guidance by example for how to  
configure VCX Connect servers.  
Networking Sample Script — Comments interspersed within this  
sample script provide guidance on how to reconfigure the networking  
parameters of a VCX Connect server.  
Reconfiguration Sample Script — Comments interspersed within this  
sample script provide guidance on how to reconfigure the network  
and additional configuration parameters of a VCX Connect server.  
Networking Sample This script was run on a primary VCX Connect server in order to configure  
Script the network parameters only. If you run this script on a secondary VCX  
Connect server, the script questions are identical, but your answers must  
be changed slightly for the secondary server.  
To run this script, you must be logged in to the root account on the  
server.  
Throughout the script sample, comments are provided immediately after  
the section of the script to which they apply. Comments appear in a  
different type face and are indented for easy identification.  
Default answers are enclosed in square brackets (for example, [yes]). To  
accept the default answer to any question/prompt, press the Enter or  
Return key.  
To start the script, enter the following command:  
vcx-config-network -wizard  
---------------------------------------------------------------------------  
------------- Welcome to the VCX Network Configuration Wizard -------------  
---------------------------------------------------------------------------  
This wizard sets up networking and related services.  
 
       
56  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
Configure networking now? [yes] :  
Press the Enter or Return key to accept the default answer and proceed  
with the network configuration.  
-------------------------- Configuring Hostname ---------------------------  
Enter system hostname  
: vcxpri  
VCX Connect servers have factory configured default hostnames (vcxpri  
and vcxsec). You can change these hostnames if you want, but changes  
are not required.  
--------------------- Configuring IP Interface 'eth0' ---------------------  
IP Address  
Network Subnet Mask  
: 192.168.1.190  
: 255.255.255.0  
Default Gateway Address : 192.168.1.254  
Change the IP Address, Network Subnet Mask and Default Gateway  
Address values to conform to the network segment on which the server  
will reside. To change a value, use the backspace key to delete the current  
value, and then enter the new value in the same format.  
------------------------- Configuring DNS Servers -------------------------  
Enter DNS servers one at a time.  
When done, enter 0.0.0.0 to stop.  
Primary DNS Server  
Secondary DNS Server  
Tertiary DNS Server  
:
:
: 0.0.0.0  
Enter up to three IP addresses, one for each DNS server that you want the  
VCX Connect server to know about.  
----------------------- Configuring DNS Search Path -----------------------  
Press Enter to leave the current path unchanged, or specify  
a new search path, with spaces separating each entry.  
DNS Search Path : localdomain  
Replace this string with the search path appropriate for your company  
and the network segment on which the VCX Connect server will reside.  
For example, 3Com Corporation uses the search path ne.3com.com for  
servers that are located in the New England (ne) area of the US.  
-------------------- Configuring Network Time Protocol --------------------  
Enter NTP servers one at a time. When done, enter a blank value or 0.0.0.0.  
If your organization or ISP does not have an NTP server, consider using the  
 
Sample Configuration Scripts  
57  
for more information.  
When done, enter a blank entry or 0.0.0.0 to stop.  
Primary NTP Server  
Secondary NTP Server  
Tertiary NTP Server  
: 0.pool.ntp.org  
: 1.pool.ntp.org  
: 2.pool.ntp.org  
These three NTP server names are valid and can be used without change.  
If you prefer to use different NTP servers, replace one or more of these  
server names with the names or IP addresses of the NTP servers that you  
want.  
-------------------------- Configuring Time Zone --------------------------  
The system can be set to use Coordinated Universal Time (UTC, sometimes  
called Greenwich Mean Time or GMT) or to a local timezone. Most systems  
use a local timezone.  
Will this system use UTC? [no] :  
Press the Enter or Return key to accept the default answer and use local  
time.  
Please select a geographic location from the following list:  
1. Africa  
2. Americas  
3. Antarctica  
4. Arctic Ocean  
5. Asia  
6. Atlantic Ocean  
7. Australia  
8. Europe  
9. Indian Ocean  
10. Pacific Ocean  
Enter continent [2] :  
Press the Enter or Return key to accept the default geographic location  
(Americas) or enter the number that corresponds to your area.  
Please select a country or region from the following list:  
1. Antigua & Barbuda  
2. Anguilla  
18. Ecuador  
19. Grenada  
35. Panama  
36. Peru  
3. Netherlands Antilles 20. French Guiana  
37. St Pierre & Miquelon  
38. Puerto Rico  
39. Paraguay  
40. Suriname  
41. El Salvador  
42. Turks & Caicos Is  
4. Argentina  
5. Aruba  
6. Barbados  
7. Bolivia  
8. Brazil  
21. Greenland  
22. Guadeloupe  
23. Guatemala  
24. Guyana  
25. Honduras  
 
58  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
9. Bahamas  
10. Belize  
11. Canada  
26. Haiti  
27. Jamaica  
43. Trinidad & Tobago  
44. United States  
45. Uruguay  
46. St Vincent  
47. Venezuela  
28. St Kitts & Nevis  
29. Cayman Islands  
30. St Lucia  
31. Martinique  
32. Montserrat  
33. Mexico  
12. Chile  
13. Colombia  
14. Costa Rica  
15. Cuba  
16. Dominica  
17. Dominican Republic  
Enter country [44] :  
48. Virgin Islands (UK)  
49. Virgin Islands (US)  
34. Nicaragua  
Press the Enter or Return key to accept the default country/region (United  
States) or enter the number that corresponds to your country.  
Please select a time zone from the following list:  
1. Alaska Time  
2. Alaska Time - Alaska panhandle  
3. Alaska Time - Alaska panhandle neck  
4. Alaska Time - west Alaska  
5. Aleutian Islands  
6. Central Time  
7. Central Time - Indiana - Daviess, Dubois, Knox, Martin & Perry Counties  
8. Central Time - Indiana - Pike County  
9. Central Time - Michigan - Dickinson, Gogebic, Iron & Menominee Counties  
10. Central Time - North Dakota - Morton County (except Mandan area)  
11. Central Time - North Dakota - Oliver County  
12. Eastern Time  
13. Eastern Time - Indiana - Crawford County  
14. Eastern Time - Indiana - Pulaski County  
15. Eastern Time - Indiana - Starke County  
16. Eastern Time - Indiana - Switzerland County  
17. Eastern Time - Indiana - most locations  
18. Eastern Time - Kentucky - Louisville area  
19. Eastern Time - Kentucky - Wayne County  
20. Eastern Time - Michigan - most locations  
21. Hawaii  
22. Mountain Standard Time - Arizona  
23. Mountain Time  
24. Mountain Time - Navajo  
25. Mountain Time - south Idaho & east Oregon  
26. Pacific Time  
Enter zone [12] :  
Press the Enter or Return key to accept the default answer (Eastern Time)  
or enter the number that corresponds to your time zone. The script  
confirms your time zone choice.  
Selected Time Zone:  
America/New_York  
 
Sample Configuration Scripts  
59  
Next, the script prints a summary of the configuration parameters that  
you have entered or selected and provides you with the opportunity to  
review them. If you notice anything that needs to be changed, you can  
answer no to the next prompt and the script will be executed again,  
allowing you make any changes that you want.  
The sample summary shown next contains changes that were made to  
the default values for a primary VCX Connect server configured to run in  
one of 3Coms testing labs.  
-------------------------- CONFIGURATION SUMMARY --------------------------  
Hostname:  
vcxpri  
IP Interfaces: Device  
eth0  
IP Address  
Network Mask  
Default Gateway  
10.230.143.24 255.255.255.0 10.230.143.1  
DNS Servers:  
151.104.25.103  
205.142.126.139  
Search Domains: ne.3com.com  
NTP Servers:  
0.pool.ntp.org  
1.pool.ntp.org  
2.pool.ntp.org  
Time Zone:  
America/New_York  
---------------------------------------------------------------------------  
Is all of the above information correct? [yes] :  
Press the Enter or Return key to accept the data as displayed. The script  
then continues with the network configuration and prints the messages  
that are shown next.  
---------------------------------------------------------------------------  
Please wait while the wizard completes.  
Saving configuration...Done.  
Restarting network services to apply changes...  
Shutting down interface eth0: [ OK ]  
Shutting down loopback interface: [ OK ]  
Setting network parameters: [ OK ]  
Bringing up loopback interface: [ OK ]  
Bringing up interface bond0: [ OK ]  
Bringing up interface eth0: [ OK ]  
Shutting down ntpd: [ OK ]  
ntpd: Synchronizing with time server: [FAILED]  
The server is not connected to the network at this point, and does not  
have access to the configured NTP time servers. After you move the  
 
60  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
server to the network segment on which it will reside, this error should  
no longer appear.  
Starting ntpd: [ OK ]  
Stopping VCX-CommonAgent: [ OK ]  
Starting VCX-CommonAgent: [ OK ]  
Stopping httpd: [ OK ]  
Starting httpd: httpd: Could not determine the server's fully qualified domain name,  
using 10.230.143.24 for ServerName  
Optionally, you can register this server’s name on your DNS server(s). If  
you do, you can then use the hostname to access the server, rather that  
the IP address.  
[ OK ]  
At this point, the server is ready to be shut down and moved to the  
network segment on which it will reside. To shut down the server, enter  
the next command.  
shutdown now  
Reconfiguration This script was run on a primary VCX Connect server in order to configure  
Sample Script the network parameters and additional configuration parameters. If you  
run this script on a secondary VCX Connect server, the script questions  
are identical, but your answers must be changed slightly for the  
secondary server.  
To run this script, you must be logged in to the root account on the  
server.  
Throughout the script sample, comments are provided immediately after  
the section of the script to which they apply. Comments appear in a  
different type face and are indented for easy identification.  
Default answers are enclosed in square brackets (for example, [yes]). To  
accept the default answer to any question/prompt, press the Enter or  
Return key.  
To start the script, enter this command:  
vcx-reconfigure  
---------------------------------------------------------------------------  
--------------- Welcome to the VCX Reconfiguration Utility ----------------  
---------------------------------------------------------------------------  
This utility allows a previously configured VCX system to be reconfigured -  
for example, to change its IP address or the IP addresses of other VCX  
 
   
Sample Configuration Scripts  
61  
servers with which it communicates.  
To accomplish this, it is necessary to carry out several steps including  
stopping VCX services.If certain parameters are changed, it may also be  
necessary to discontinue any replication which may be occurring with other  
servers. Therefore, this utility should only be run on a system which is  
not in active use.  
When reconfiguration using this utility is complete, additional steps may  
be required in order to finish the reconfiguration process, bring services  
back on-line, re-establish replication if it was dropped, and restore full  
telephony operations. Consult the VCX documentation for assistance.  
Do you wish to reconfigure the system at this time? [no] :yes  
Starting reconfiguration.  
---------------------- Preparing For Reconfiguration ----------------------  
Do you want to change this system's networking configuration? Answer 'yes'  
if you want to modify the system's IP addresses, default gateways, or  
hostname. If you say 'yes' here, replication will be dropped if it is in  
use.  
Note: If you are *only* changing the system's NTP, DNS, or timezone  
configuration, you can use 'vcx-config-network' instead of  
'vcx-reconfigure'.  
Do you want to change any networking configuration? [no] :yes  
Enter yes to configure the network parameters. Otherwise, press the  
Enter or Return key to accept the default answer, skip the network  
configuration section and proceed with the other configuration steps.  
---------------------------------------------------------------------------  
------------ Welcome to the VCX Network Reconfiguration Wizard ------------  
---------------------------------------------------------------------------  
This wizard reconfigures networking and related services. The current  
values of networking parameters will be displayed and you will be able to  
make any changes necessary.  
-------------------------- Configuring Hostname ---------------------------  
Enter system hostname  
: vcxpri  
 
62  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
VCX Connect servers have factory configured default hostnames (vcxpri  
and vcxsec). You can change these hostnames if you want, but changes  
are not required.  
--------------------- Configuring IP Interface 'eth0' ---------------------  
IP Address  
Network Subnet Mask  
: 192.168.1.190  
: 255.255.255.0  
Default Gateway Address : 192.168.1.254  
Change the IP Address, Network Subnet Mask and Default Gateway  
Address values to conform to the network segment on which the server  
will reside. To change a value, use the backspace key to delete the current  
value, and then enter the new value in the same format.  
------------------------- Configuring DNS Servers -------------------------  
Enter DNS servers one at a time.  
When done, enter 0.0.0.0 to stop.  
Primary DNS Server  
Secondary DNS Server  
Tertiary DNS Server  
:
:
: 0.0.0.0  
Enter up to three IP addresses, one for each DNS server that you want the  
VCX Connect server to know about.  
----------------------- Configuring DNS Search Path -----------------------  
Press Enter to leave the current path unchanged, or specify  
a new search path, with spaces separating each entry.  
DNS Search Path : localdomain  
Replace this string with the search path appropriate for you company and  
the network segment on which the VCX Connec server will reside. For  
exmple, 3Com Corporation uses the search path ne.3com.com for servers  
that are located in the New England (ne) area of the US.  
-------------------- Configuring Network Time Protocol --------------------  
Enter NTP servers one at a time. When done, enter a blank value or 0.0.0.0.  
If your organization or ISP does not have an NTP server, consider using the  
for more information.  
When done, enter a blank entry or 0.0.0.0 to stop.  
Primary NTP Server  
Secondary NTP Server  
Tertiary NTP Server  
: 0.pool.ntp.org  
: 1.pool.ntp.org  
: 2.pool.ntp.org  
 
Sample Configuration Scripts  
63  
These three NTP server names are valid and can be used without change.  
If you prefer to use different NTP servers, replace one or more of these  
server names with the names or IP addresses of the NTP servers that you  
want.  
-------------------------- Configuring Time Zone --------------------------  
The system can be set to use Coordinated Universal Time (UTC, sometimes  
called Greenwich Mean Time or GMT) or to a local timezone. Most systems  
use a local timezone.  
Will this system use UTC? [no] :  
Press the Enter or Return key to accept the default answer and use local  
time.  
Please select a geographic location from the following list:  
1. Africa  
2. Americas  
3. Antarctica  
4. Arctic Ocean  
5. Asia  
6. Atlantic Ocean  
7. Australia  
8. Europe  
9. Indian Ocean  
10. Pacific Ocean  
Enter continent [2] :  
Press the Enter or Return key to accept the default geographic location  
(Americas) or enter the number that corresponds to your area.  
Please select a country or region from the following list:  
1. Antigua & Barbuda  
2. Anguilla  
18. Ecuador  
19. Grenada  
35. Panama  
36. Peru  
3. Netherlands Antilles 20. French Guiana  
37. St Pierre & Miquelon  
38. Puerto Rico  
39. Paraguay  
4. Argentina  
5. Aruba  
6. Barbados  
7. Bolivia  
8. Brazil  
21. Greenland  
22. Guadeloupe  
23. Guatemala  
24. Guyana  
40. Suriname  
41. El Salvador  
42. Turks & Caicos Is  
43. Trinidad & Tobago  
44. United States  
45. Uruguay  
46. St Vincent  
47. Venezuela  
48. Virgin Islands (UK)  
49. Virgin Islands (US)  
25. Honduras  
9. Bahamas  
10. Belize  
11. Canada  
12. Chile  
13. Colombia  
14. Costa Rica  
15. Cuba  
26. Haiti  
27. Jamaica  
28. St Kitts & Nevis  
29. Cayman Islands  
30. St Lucia  
31. Martinique  
32. Montserrat  
 
64  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
16. Dominica  
33. Mexico  
17. Dominican Republic  
Enter country [44] :  
34. Nicaragua  
Press the Enter of Return key to accept the default country/region (United  
States) or enter the number that corresponds to your country.  
Please select a time zone from the following list:  
1. Alaska Time  
2. Alaska Time - Alaska panhandle  
3. Alaska Time - Alaska panhandle neck  
4. Alaska Time - west Alaska  
5. Aleutian Islands  
6. Central Time  
7. Central Time - Indiana - Daviess, Dubois, Knox, Martin & Perry Counties  
8. Central Time - Indiana - Pike County  
9. Central Time - Michigan - Dickinson, Gogebic, Iron & Menominee Counties  
10. Central Time - North Dakota - Morton County (except Mandan area)  
11. Central Time - North Dakota - Oliver County  
12. Eastern Time  
13. Eastern Time - Indiana - Crawford County  
14. Eastern Time - Indiana - Pulaski County  
15. Eastern Time - Indiana - Starke County  
16. Eastern Time - Indiana - Switzerland County  
17. Eastern Time - Indiana - most locations  
18. Eastern Time - Kentucky - Louisville area  
19. Eastern Time - Kentucky - Wayne County  
20. Eastern Time - Michigan - most locations  
21. Hawaii  
22. Mountain Standard Time - Arizona  
23. Mountain Time  
24. Mountain Time - Navajo  
25. Mountain Time - south Idaho & east Oregon  
26. Pacific Time  
Enter zone [12] :  
Press the Enter or Return key to accept the default answer (Eastern Time)  
or enter the number that corresponds to your time zone. The script  
confirms your time zone choice.  
Selected Time Zone:  
America/New_York  
Next, the script prints a summary of the configuration parameters that  
you have entered or selected and provides you with the opportunity to  
review them. If you notice anything that needs to be changed, you can  
answer no to the next prompt and the script will be executed again,  
allowing you to make any changes that you want.  
 
Sample Configuration Scripts  
65  
The sample summary shown next contains changes that were made to  
the default values for a primary VCX Connect server configured to run in  
one of 3Coms testing labs.  
-------------------------- CONFIGURATION SUMMARY --------------------------  
Hostname:  
vcxpri  
IP Interfaces: Device  
eth0  
IP Address  
Network Mask  
Default Gateway  
10.230.143.24 255.255.255.0 10.230.143.1  
DNS Servers:  
151.104.25.103  
205.142.126.139  
Search Domains: ne.3com.com  
NTP Servers:  
0.pool.ntp.org  
1.pool.ntp.org  
2.pool.ntp.org  
Time Zone:  
America/New_York  
---------------------------------------------------------------------------  
Is all of the above information correct? [yes] :  
Press the Enter or Return key to accept the data as displayed. The script  
then completes the network configuration and then begins the VCX  
Services configuration.  
---------------------------------------------------------------------------  
Please wait while the wizard completes.  
Saving configuration...Done.  
---------------------------------------------------------------------------  
------------ Welcome to the VCX Service Reconfiguration Wizard ------------  
---------------------------------------------------------------------------  
------------------------ Configuring VCX Services -------------------------  
Services running on this system need to communicate with other systems and  
devices in order to operate. In the next series of questions, you will be  
asked for information about these, and for other global parameters.  
VCX Connect can be configured with an optional Secondary server for  
redundancy. If a Secondary is used, the systems' message and configuration  
databases are mirrored, providing real-time failover capabilities. Enter  
the IP address of the Secondary server here, or leave this input blank if  
no Secondary is present.  
 
66  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
IP address of the VCX Connect Secondary System  
: 10.230.143.25  
Press the Enter or Return key to leave this parameter blank if:  
You are installing a VCX Connect primary server only and this is the  
initial installation  
OR  
You are reconfiguring a primary VCX Connect server that has no  
secondary server  
Enter the IP address of the secondary server if:  
You are configuring a primary VCX Connect server and plan to also  
configure a secondary VCX Connect server  
OR  
You are reconfiguring a primary VCX Connect server that you  
previously installed as the only server. By entering a secondary server IP  
address, you make the primary server aware of the addition of a  
secondary VCX Connect server to your VCX system  
The site name provides a user-friendly description of a location in a  
multi-site VCX installation. This may be used to identify a site in  
certain management interfaces.The site name may be up to 255 characters  
long and can contain letters, numbers, spaces, underscores, dashes, and  
colons.  
Enter a description for this site  
: VCX_Connect_Site  
Modify this description by entering something that is appropriate for your  
installation site.  
The Customer Name identifies the company using this VCX system.  
Enter the customer name : 3Com Customer  
Enter your company’s name here.  
Some VCX applications can use European date ordering. Answer 'Y' here to  
enable this.  
Use European date order? (Y/N) [N]  
:
If you prefer that dates be displayed using the European order  
(DDMMYYYY), answer Y. Otherwise, press the Enter or Return key to  
accept the default date order (MMDDYYYY).  
The primary Media Gateway acts as the interface between the VCX IP  
Telephony system and the external telephone network.  
 
Sample Configuration Scripts  
67  
IP address of the primary Media Gateway  
:
Enter the IP address of the Media Gateway that you intend to use as your  
primary access to the telephone network. The default IP addresses are:  
VCX Connect 100 Server  
Analog (FXO) Gateway: 192.168.1.200  
Digitial Gateway: 192.168.1.200  
The secondary Media Gateway is an additional interface between the VCX IP  
Telephony system and the external telephone network. If there is no  
secondary Media Gateway, leave this entry blank.  
IP address of the secondary Media Gateway  
:
Enter the IP address of the Media Gateway that you intend to use as your  
secondary access to the telephone network. If you have only one Media  
Gateway, press the Enter or Return key to leave this field blank.  
Enter a password for the 'cworks' user. This password will be set for the  
local account on this system, and provided to those applications which  
require it. A blank entry means 'no change'.  
Password for the 'cworks' user  
Password for the 'cworks' user (confirm)  
: ******  
: ******  
3Com Corporation recommends that you change the default passwords  
for the app, cworks, oracle, root, sockroot, tomcat, and vcx accounts. To  
change the cworks account password, enter a password of your choice  
here, twice. A later portion of this script prompts you to change the  
password for the other accounts.  
Next, the script prints a summary of the configuration parameters that  
you have entered or selected and provides you with the opportunity to  
review them. If you notice anything that needs to be changed, you can  
answer no to the next prompt and the script will be executed again,  
allowing you to make any changes that you want.  
The sample summary shown next contains changes that were made to  
the default values for a primary VCX Connect server configured to run in  
one of 3Coms testing labs.  
---------------------- Summary of Global Parameters -----------------------  
VCX Connect Secondary System : 10.230.143.25  
Site Name : VCX_Connect_Site  
Customer Name : 3Com Customer  
European Date Order : N  
 
68  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
Primary Media Gateway : (none)  
Secondary Media Gateway : (none)  
Password for cworks - this system : (encrypted)  
Do you wish to change any of the values shown? [N]  
:
Press the Enter or Return key to accept the values as displayed. To change  
any value, enter Y. The script runs again, providing you with the  
opportunity to change any item that you want.  
-------------- Configuring additional parameters for System ---------------  
Root account password.A blank entry means 'no change'.  
Password  
Password (confirm)  
:
:
3Com recommends that you change the default passwords for the app,  
cworks, oracle, root, sockroot, tomcat, and vcx accounts. To change a  
password, enter the new password twice. To leave the default password  
for any account in place, press the Enter or Return key (twice).  
Oracle account password. A blank entry means 'no change'.  
Password  
Password (confirm)  
:
:
Tomcat account password. A blank entry means 'no change'.  
Password  
Password (confirm)  
:
:
VCX account password. A blank entry means 'no change'.  
Password  
Password (confirm)  
:
:
App account password. A blank entry means 'no change'.  
Password  
Password (confirm)  
:
:
Do you wish to change any of the System parameters? [N] :  
After you have made any password changes that you want, press the  
Enter or Return key to accept the passwords and continue with the  
remainder of the script.  
 
Sample Configuration Scripts  
69  
---------- Configuring additional parameters for UPS Monitoring -----------  
An Uninterruptible Power Supply (UPS) can be used with VCX systems to avoid  
disruption due to a power outage. VCX provides a UPS monitoring service  
which tracks the UPS's status and performs a safe shutdown when the its  
battery is depleted during a long power outage. To use this feature, you  
must have a compatible UPS installed and configured in accordance with the  
VCX documentation.  
Enable UPS monitoring? [N]  
:
Press the Enter or Return key to accept the default answer (N). For the  
VCX Connect product, 3Com Corporation does not support UPS  
monitoring.  
Do you wish to change any of the UPS Monitoring parameters? [N] :  
Press the Enter or Return key.  
------- Configuring additional parameters for IP Messaging Service --------  
The hostname of the other IP Messaging system is needed in order to set up  
Intelligent Mirroring redundancy with this system. For VCX Connect, enter  
the hostname of the other VCX Connect system. If there is no other IP  
Messaging system in your installation, leave this entry blank.  
Hostname of peer IP Messaging system  
: vcxsec  
When you are configuring a primary VCX Connect server, the vcxsec  
hostname appears here. If you are configuring a secondary VCX Connect  
server, the vcxpri hostname appears here.  
IP Messaging includes an optional ability to archive messages to an  
external server.  
Is Message Archival enabled? [N]  
:
Press the Enter or Return key to accept the default answer (N). Message  
archiving provides a secure (sftp) way to archive a copy of each voicemail  
message that is created. You cannot restore messages to user voice  
mailboxes. If you answer Y to this question, the script prompts you to  
supply the following information about the archival server: IP address, a  
user name and login password for sftp access, and the name (path) of the  
directory into which messages will be placed.  
CAUTION: If you choose to not enable message archiving, you cannot  
enable it later.  
Do you wish to change any of the IP Messaging Service parameters? [N] :  
 
70  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
Press the Enter or Return key to accept the IP Messaging configuration  
answers that you have entered or accepted. If you want to change any  
answer, enter Y and the script repeats each prompt. You can change any  
answer that you want.  
-------- Configuring additional parameters for Auth & Dir Service ---------  
The password to the 'cworks' account on the redundant system is required in  
order to set up replication with that system. On a Primary regional office  
or VCX Connect system, specify the password for the Secondary.On a  
Secondary, specify the password for the Primary.  
Login Password  
Login Password (confirm)  
: ******  
: ******  
The cworks account password does not need to be the same on both  
primary and secondary VCX Connect servers. To change the default  
password, enter it twice. To leave the default password in place, press the  
Enter or Return key here, twice.  
Do you wish to change any of the Auth & Dir Service parameters? [N] :  
Press the Enter or Return key to accept the changes you have made to the  
cworks account password or enter Y to change the values.  
----------- Configuring additional parameters for Common Agent ------------  
The Trap Destination specifies the IP address to be used as a destination  
when this system sends SNMP traps.  
Trap Destination  
:
SNMP refers to the System Management Network Protocol. If you plan to  
manage your VCX Connect server using an SNMP management station,  
enter the IP address of the PC or other system on which you are running  
your network management software. One such management software  
product is 3Com’s EMS.  
In some cases it may be desirable for SNMP Traps to be sent to multiple  
destinations. Additional Trap Destinations can be entered here. Enter a  
blank input to indicate that all destinations have been entered.  
IP Address of the first additional trap destination for this system.  
Trap Destination  
:
Enter the IP address of a second SNMP management station (PC) here, or  
press the Enter or Return key to leave this field blank.  
 
Sample Configuration Scripts  
71  
The Write Community String specifies the community string to be used by a  
management station when sending write requests to this system.  
Write Community String  
: private  
3Com recommends, for security reasons, that you change the default  
write community string that is used when a VCX Connect server  
communicates with an SNMP management station. To change the  
default value, erase the suggested string (private) and enter one that you  
want. Otherwise, press the Enter or Return key to accept the default  
value. NOTE: If you make a change here, you must make the same  
change on your SNMP management PC.  
The Read Community String specifies the community string to be used by a  
management station when sending read requests to this system.  
Read Community String  
: public  
3Com recommends, for security reasons, that you change the default  
read community string that is used when a VCX Connect server  
communicates with an SNMP management station. To change the  
default value, erase the suggested string (private) and enter one that you  
want. NOTE: If you make a change here, you must make the same  
change on your SNMP management PC.  
Common Agent supports a management station authentication feature.  
Answering 'Y' here will allow only a set of pre-identified SNMP management  
stations to manage the system. (You will be able to enter IP addresses of  
authorized management stations next. Authorized management stations can  
also be configured using EMS or another management station at a later  
point.)  
Enable management station authentication? [N]  
:
Press the Enter or Return key to accept the default answer and leave  
management station authentication disable. To enable this feature, enter  
Y. NOTE: If you answer Y, the script prompts you for up to four IP  
addresses. SNMP communictions will be accepted only from those IP  
addresses.  
Do you wish to change any of the Common Agent parameters? [N] :  
Press the Enter or Return key to accept the answers that you have entered  
or accepted in the Common Agent portion of the script. If you answer Y,  
the script repeats the questions and you can make any changes that you  
want.  
---------------------------------------------------------------------------  
 
72  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
VCX reconfiguration is now complete. Before the information just entered  
is saved, you have the option of reviewing and changing parameters for each  
VCX service at a detailed level. This is not needed in most cases and is  
recommended only for advanced users.  
Do you wish to review service parameters in detail? [N] :  
Press the Enter or Return key to accept all of the answers that you have  
entered or accepted during the entire script. The script then begins to  
configure the VCX Connect server using the information that you have  
specified.  
---------------------------------------------------------------------------  
Please wait while the wizard completes.  
VCX services are currently running - stopping them now.  
Stopping VCX Services:  
Stopping vcx/adhoc: [ OK ]  
Stopping vcx/devdnldsvr: [ OK ]  
Stopping vcx/callp: [ OK ]  
Stopping vcx/tomcat: [ OK ]  
Stopping vcx/ums: [ OK ]  
Stopping vcx/bssxml: [ OK ]  
Stopping vcx/acctxml: [ OK ]  
Stopping vcx/vcxglobaldir: [ OK ]  
Stopping vcx/vcxdata: [ OK ]  
Stopping vcx/upsmon: [ OK ]  
Stopped VCX Services: 10 stopped.  
VCX Data Server present, but replication is not in use. Continuing...  
Replication of data between a primary and secondary VCX Connect  
server will occur only if both servers have been configured and both are  
in operation. If you are configuring the primary server for the first time,  
the secondary server is not yet in operation so the replication cannot yet  
occur.  
---------------------------- Applying Changes -----------------------------  
The system's network configuration was modified.  
Networking services will now be restarted.  
This command is being run via an SSH login. Connectivity may briefly be  
lost while networking services restart. Your session should resume  
automatically within 1 minute.If it does not, please reconnect to  
 
Sample Configuration Scripts  
73  
10.230.143.24  
Shutting down interface eth0: [ OK ]  
Shutting down loopback interface: [ OK ]  
Setting network parameters: [ OK ]  
Bringing up loopback interface: [ OK ]  
Bringing up interface bond0: [ OK ]  
Bringing up interface eth0: [ OK ]  
Shutting down ntpd: [ OK ]  
ntpd: Synchronizing with time server: [FAILED]  
Starting ntpd: [ OK ]  
Stopping VCX-CommonAgent: [ OK ]  
Starting VCX-CommonAgent: [ OK ]  
Stopping httpd: [ OK ]  
Starting httpd: httpd: Could not determine the server's fully qualified domain name,  
using 10.230.143.24 for ServerName  
[ OK ]  
Configuring VCX components:  
Configuring system: [ OK ]  
Configuring vcx-firewall-firstboot: [ OK ]  
Configuring upsmon: [ OK ]  
Configuring commagent: [ OK ]  
Configuring vcxdata: [ OK ]  
Configuring acctxml: [ OK ]  
Configuring bssxml: [ OK ]  
Configuring ums.sh: [ OK ]  
Configuring tomcat: [ OK ]  
Configuring vcxcentral: [ OK ]  
Configuring vcxprov: [ OK ]  
Configuring callp: [ OK ]  
Configuring adhoc: [ OK ]  
Configuring devdnldsvr: [ OK ]  
Configured VCX components: 14 configured.  
Stopping VCX-CommonAgent: [ OK ]  
Starting VCX-CommonAgent: [ OK ]  
Restarting VCX-Firewall: [ OK ]  
Reconfiguration is complete. VCX services will now be restarted.  
Starting VCX Services:  
Starting vcx/upsmon: [ OK ]  
Starting vcx/vcxdata: [ OK ]  
Starting vcx/vcxglobaldir: [ OK ]  
Starting vcx/acctxml: [ OK ]  
Starting vcx/bssxml: [ OK ]  
Starting vcx/ums: [ OK ]  
Starting vcx/tomcat: [ OK ]  
 
74  
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS  
Starting vcx/callp: [ OK ]  
Starting vcx/devdnldsvr: [ OK ]  
Starting vcx/adhoc: [ OK ]  
Started VCX Services: 10 started.  
------------------------ Reconfiguration Completed ------------------------  
At this point, the server configuration has been completed.  
 
OBTAINING SUPPORT FOR  
YOUR 3COM PRODUCTS  
D
3Com offers product registration, case management, and repair services  
through eSupport.3com.com.You must have a user name and password  
to access these services, which are described in this appendix.  
Register Your  
Product to Gain  
Service Benefits  
To take advantage of warranty and other service benefits, you must first  
register your product at:  
3Com eSupport services are based on accounts that are created or that  
you are authorized to access.  
Solve Problems  
Online  
3Com offers the following support tool:  
3Com Knowledgebase — Helps you to troubleshoot 3Com  
products. This query-based interactive tool is located at:  
It contains thousands of technical solutions written by 3Com support  
engineers.  
 
         
76  
APPENDIX D: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS  
Purchase Extended  
Warranty and  
Professional  
Services  
To enhance response times or extend your warranty benefits, you can  
purchase value-added services such as 24x7 telephone technical support,  
software upgrades, onsite assistance, or advanced hardware  
replacement.  
Experienced engineers are available to manage your installation with  
minimal disruption to your network. Expert assessment and  
implementation services are offered to fill resource gaps and ensure the  
success of your networking projects. For more information on 3Com  
Extended Warranty and Professional Services, see:  
Contact your authorized 3Com reseller or 3Com for additional product  
and support information. See the table of access numbers later in this  
appendix.  
Access Software  
Downloads  
You are entitled to bug fix / maintenance releases for the version of  
software that you initially purchased with your 3Com product. To obtain  
access to this software, you need to register your product and then use  
the Serial Number as your login. Restricted Software is available at:  
To obtain software releases that follow the software version that you  
originally purchased, 3Com recommends that you buy an Express or  
Guardian contract, a Software Upgrades contract, or an equivalent  
support contract from 3Com or your reseller. Support contracts that  
include software upgrades cover feature enhancements, incremental  
functionality, and bug fixes, but they do not include software that is  
released by 3Com as a separately ordered product. Separately orderable  
software releases and licenses are listed in the 3Com Price List and are  
available for purchase from your 3Com reseller.  
Contact Us  
3Com offers telephone, Internet, and e-mail access to technical support  
and repair services. To access these services for your region, use the  
appropriate telephone number, URL, or e-mail address from the table in  
the next section.  
 
           
Contact Us  
77  
Telephone Technical To obtain telephone support as part of your warranty and other service  
Support and Repair benefits, you must first register your product at:  
When you contact 3Com for assistance, please have the following  
information ready:  
Product model name, part number, and serial number  
A list of system hardware and software, including revision level  
Diagnostic error messages  
Details about recent configuration changes, if applicable  
To send a product directly to 3Com for repair, you must first obtain a  
return materials authorization number (RMA). Products sent to 3Com  
without authorization numbers clearly marked on the outside of the  
package will be returned to the sender unopened, at the senders  
expense. If your product is registered and under warranty, you can obtain  
an RMA number online at http://eSupport.3com.com/. First-time users  
must apply for a user name and password.  
Telephone numbers are correct at the time of publication. Find a current  
directory of 3Com resources by region at:  
Country  
Telephone Number  
Country  
Telephone Number  
Asia, Pacific Rim — Telephone Technical Support and Repair  
Australia  
Hong Kong  
India  
Indonesia  
Japan  
Malaysia  
New Zealand  
1800 075 316  
2907 0456  
000 800 440 1193  
001 803 852 9825  
03 3507 5984  
1800 812 612  
0800 450 454  
Philippines  
1800 144 10220 or  
029003078  
800 810 0504  
800 616 1463  
080 698 0880  
00801 444 318  
001 800 441 2152  
PR of China  
Singapore  
South. Korea  
Taiwan  
Thailand  
 
     
78  
APPENDIX D: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS  
Country  
Telephone Number  
Country  
Telephone Number  
Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780  
Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780  
Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780  
You can also obtain non-urgent support in this region at this email address [email protected]  
Or request a return material authorization number (RMA) by FAX using this number: +61 2 9937 5048, or send an  
email at this email address: [email protected]  
Europe, Middle East, and Africa — Telephone Technical Support and Repair  
From anywhere in these regions not listed below, call: +44 1442 435529  
From the following countries, call the appropriate number:  
Austria  
Belgium  
Denmark  
Finland  
France  
Germany  
Hungary  
Ireland  
Israel  
0800 297 468  
0800 71429  
800 17309  
0800 113153  
0800 917959  
0800 182 1502  
06800 12813  
1 800 553 117  
180 945 3794  
800 879489  
Luxembourg  
Netherlands  
Norway  
800 23625  
0800 0227788  
800 11376  
00800 4411 357  
800 831416  
0800 995 014  
900 938 919  
020 795 482  
0800 553 072  
0800 096 3266  
Poland  
Portugal  
South Africa  
Spain  
Sweden  
Switzerland  
U.K.  
Italy  
You can also obtain support in this region using this URL: http://emea.3com.com/support/email.html  
You can also obtain non-urgent support in this region at these email addresses:  
Technical support and general requests: [email protected]  
Return material authorization: [email protected]  
Contract requests: [email protected]  
Latin America — Telephone Technical Support and Repair  
Antigua  
Argentina  
Aruba  
Bahamas  
Barbados  
Belize  
Bermuda  
Bonaire  
Brazil  
Cayman  
Chile  
Colombia  
Costa Rica  
Curacao  
Ecuador  
Dominican Republic  
1 800 988 2112  
0 810 444 3COM  
1 800 998 2112  
1 800 998 2112  
1 800 998 2112  
52 5 201 0010  
1 800 998 2112  
1 800 998 2112  
0800 13 3COM  
Guatemala  
Haiti  
Honduras  
Jamaica  
Martinique  
Mexico  
Nicaragua  
Panama  
Paraguay  
Peru  
Puerto Rico  
Salvador  
Trinidad and Tobago  
Uruguay  
Venezuela  
Virgin Islands  
AT&T +800 998 2112  
57 1 657 0888  
AT&T +800 998 2112  
1 800 998 2112  
571 657 0888  
01 800 849CARE  
AT&T +800 998 2112  
AT&T +800 998 2112  
54 11 4894 1888  
AT&T +800 998 2112  
1 800 998 2112  
AT&T +800 998 2112  
1 800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
57 1 657 0888  
1 800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
1 800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
You can also obtain support in this region in the following ways:  
Spanish speakers, enter the URL: http://lat.3com.com/lat/support/form.html  
Portuguese speakers, enter the URL: http://lat.3com.com/br/support/form.html  
English speakers in Latin America, send e-mail to: [email protected]  
 
       
Contact Us  
79  
Country  
Telephone Number  
Country  
Telephone Number  
US and Canada — Telephone Technical Support and Repair  
All locations:  
Network Jacks; Wired or Wireless Network Interface Cards:  
All other 3Com products:  
1 800 876 3266  
1 800 876 3266  
 
 
80  
APPENDIX D: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS  
 
CONTENTS  
when adding a secondary server 30  
connecting USB devices 52  
Connection Assistant 75  
copying the IP Messaging backup files to the  
server 37  
A
access roles 46  
adding users 43  
additional configuration steps 43  
D
data importing, file formats 44  
data, importing 43  
directory of 3Com resources 77  
disconnecting USB Devices 52  
B
backing up IP Messaging data, when adding a  
secondary server 35  
bug fixes 76  
E
C
e-mail support 76  
primary and secondary Servers 22  
configuration  
Express services contract 76  
extended warranty options 76  
F
mirroring for IP Messaging when adding a  
features, unsupported on VCX Connect 9  
file formats, for importing data 44  
overview 13  
G
gathering configuration information 13  
Guardian services contract 76  
configurations, supported 12  
configuring networking parameters  
adding a secondary server 29  
primary and decondary dervers 18  
primary server only 23  
configuring the media gateways  
primary and secondary Servers 20  
H
hardware documentation 9  
hardware platforms 11  
 
82  
preparation  
adding a secondary server 28  
primary and secondary servers 18  
primary server only 23  
Professional Services from 3Com 76  
I
installation overview  
adding a secondary server 27  
installing servers  
reconfiguration sample script 60  
add-on secondary server 27  
primary and secondary server pair 17  
internet support 76  
IP Messaging configuration 42  
IP Telephony configuration 40  
Rim 78  
repair services 76  
K
repair support for US and Canada 79  
resource files 44  
Knowledgebase 75  
L
restarting the servers  
after adding a secondary server 37  
restoring the VCX database on the secondary server,  
when adding a secondary server 34  
M
maintenance releases 76  
moving the VCX Connect servers and media  
primary and secondary servers 21  
primary server only 26  
secondary server 30  
S
networking 55  
N
networking sample script 55  
O
software upgrades contract 76  
solving problems online 75  
support, e-mail 76  
support, internet 76  
support, technical 76  
supported configurations 12  
supported file systems, on USB devices 51  
system configuration  
P
passwords  
application access 46  
changing 46  
VCX Administrator 46  
 
83  
primary server only 26  
T
technical support, Europe, Middle East, and  
Africa 78  
telephone support 76  
telephone technical support 76  
telephone technical support for Latin America 78  
telephone technical support, Asia and Pacific  
Rim 77  
telephone technical support, Europe, Middle East,  
USB devices  
U
unsupported features 9  
upgrading VCX software 49  
USB devices  
users, adding 43  
V
VCX Administrator Web Passwords 46  
VCX Connect 100 Server 11  
VCX Connect 200 Server 12  
W
warranty registration 75  
 
84  
 

3Com Planer 3CRWE73796B User Manual
3Com Power Supply 3644A User Manual
Alcatel Lucent Network Card Intelligent Services Access Manager User Manual
Alliance Laundry Systems Fan F8354001 User Manual
Allied Telesis Switch PC4KVM User Manual
Amana Range AER3311WA User Manual
American Standard Hot Tub 6030Y2A118XXX User Manual
Avocent Computer Monitor 416 User Manual
Banner American Products Stud Sensor S18M User Manual
Behringer Stereo Amplifier EPX2800 User Manual